@Stiffy @PD987 hi please contact the customer support team and request them to re emberce you they may be able to help. Just go in to the support tab scroll down and select contact us. I really hope they will help you. Please let me know how you get on. Also can I assure that @QueenB has been made aware of this issue just like all issues and does follow and take any issues forward And also makes sure the relevant teams are made aware so the issue can get looked at. But whilst this is being done and feedback is waiting to be received this is the advice issued. The team do work hard to try to solve issues but some do take time so we ask please be patient. But definitely give the customer support a go and I hope it is a positive outcome for you all. 🙂💎
BBW3 players 🤹♂️🤹♀️ head over HERE and join our new contest
Hi @KimElston and thanks for your advice, which is much appreciated. Apologies, but still getting used to the hierarchy within notifications- I thought the Community Managers were King personnel. I send a note to the customer support team and will let you know the outcome.
Hi Kim, thanks for the advice, I do appreciate it, but I've gone down that route before and all I've ever gotten back is an automated generic email telling me to ask the community. It really is pointless because there is no help available, anywhere. If it wasn't for you I wouldn't even have had one reply trying to help.
@PD987 I know players have received help with similar issues. 🤔
@Stiffy ok and good luck I will await your update 👍🙂
Well it's happened again, I missed out on the last one when I first posted about this, so i lost all 5 prizes, and now this one has just finished and again it's not working, so once more I lose out on the prizes. Twice in a row in in a space of a few weeks, it's unacceptable really that it's not been fixed.
Hi all I have sent an email on every ones behalf regarding replenishing prizes as soon as I get a response I will let you know. Fingers crossed. 🙏
Thank you @KimElston , that's very kind of you 😊
**Edit by CM: SPAM- Off-topic**
Did you know that there is now an international area for German - French and Spanish?
Just to update you all I am still in dialogue with customer services regarding the tricksies awards 👍🌞
Hi @PD987, @Stiffy 😃
First of, apologies for my absence 😔 even though I wasn't able to personally provide updates about this issue, I can see @KimElston has been taking care of you both and has been passing all along your feedback about this event.
Now there is a bug on the event which the studio is aware of and they are working in improving this for the future. In the meantime, the only workaround we have to offer, is to reinstall the game app as we do not believe an updated can fix the bug.
I understand how frustrated this is, losing your hard worked rewards, but as an exception, I will be able to help you both out on getting a compensation for the trouble once the game app has been reinstalled.
All I need is the User ID.
What do you guys think?
Hi @QueenB and thanks for your feedback.
All I desire is compensation for what I would have earned by completing the adventure. As such, I will not uninstall/reinstall the game as I'm sure King can provide the compensation without me uninstalling etc, especially as you indicate that an update won't fix the bug. Hence, the bug is likely to remain even with an uninstall/reinstall action.
My user ID is 11558981659.
Thank you for replying. Firstly, i can't access my user ID, screenshot of all I see to follow. Secondly, all I'd like are the prizes to be added, i don't really want to do an uninstall.
Also, the 24 hours free lives don't work for me, and it keeps telling me i have no connection when i very clearly do have an internet connection. This has been happening a lot lately.
Hi @PD987. Click on the CONNECT button, then double click on the KING logo at the top of the page. This will reveal your User ID.
Sorry @PD987 I'm incorrect as the CONNECT button on my screen is named PROFILE.