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Hello @elzky Hearty Welcome to our wonderful King Community π€
I am sorry to say that I am not clear about the issue you are having with the game!
Are you not able to open the game on your mobile -- means is it "frozen" or "not responding"? Or is it something else?
Can you please provide more details, by typing your reply in the comment box given below.
Looking forward to talk to you soon! Have a great rest of the day π
Welcome to Sweet King Community! π
Do you mean you still cannot playing Bubble Witch 3 Saga? π’
Don't worry! How aboutΒ youΒ tried toΒ follow these troubleshooting steps of Crashing/Freezing issue/bugΒ asΒ so many playersΒ haveΒ this problem.Β (I hope it'sΒ solved! π€)Β
You can click here if youΒ haveΒ playing any device πandΒ all of the supports solved byΒ Community Team, then you canΒ find and follow troubleshooting stepsΒ that I hope this helps youΒ can playing this game! π
β οΈΒ NOTEΒ β οΈ
If you want toΒ tryΒ uninstall and install steps, youΒ haveΒ yourΒ gold bars are saved/transferedΒ butΒ all of the boosters have lostΒ andΒ some events will be reset or gone.
** If youΒ haveΒ tried all of troubleshooting steps of this problemΒ but it'sΒ stillΒ not worked, please let me know and youΒ canΒ continue toΒ comment on belowΒ hereΒ that IΒ canΒ help you again. **
Have a nice and safety day! π
Hi @elzky i will be very pleased to help you and thanks @Lim for the tag. Before I help you further can you please tell me if it is your existing game that wont let you continue or are you trying to get the game for the 1st time.ππ when you kindly reply if you type @ then my name it will appear in a drop down please select it from there it will turn black that way I will be notified that you have replied. π
Hi @elzky thanks for your reply so am I right in saying you reloaded you game on a new device but have lost your progress ? Was your game original saved ? If so try logging out then turning you're device off and on if your game was saved this should reset your progress if not I can pass on the next step you will need to do. π