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level 2787 freezes
rrapunzell1
Posts: 16
Level 2
in Support
Level 2787 keeps freezing. anyone able to get around this? Has happened to me about 4 times
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Answers
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Hi and welcome to the community.
Have you done the standard troubleshooting by Log out, update your game application, Restart your device and login again to see if it helps you.
Thanks and have a lovely day ahead.😀
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Hi @rrapunzell1 please follow @aijaziqbal trouble shooting as this should reset for you if you need further help please let us know.
Have a starlistic evening 🌟🙂
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I had this happen as well. I had already updated the app before I started playing. After the third time trying (having to close everything and restart) I sent a help desk ticket. They replied asking if I could send a screenshot or video. So I tried another attempt and recorded it; sure enough it froze in the same spot. I sent the video. This was a couple hours ago. I just got in try again and when level 2787 loaded, it was a different board and no freezing so I was able to finish.
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Hi @tinkrbel79 That's good news now you can go back to having fun 🙂 happy gaming and have a starlistic day 👍🌟🌟
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