Can't buy more time/lives

TimMcCoy

Every time I try to buy more time or items it just turns dark and spins. It will not stop spinning and I have to close the game and reopen. Does anyone know what can be done about this? Thanks.

[Deleted User]

Hi @TimMcCoy, welcome to the Community! Sorry to hear you are experiencing that issue.

🔺 It looks like your Game might be crashing for some reason. 🔺 Following the steps described in the Article below will most likely resolve the issue. ⬇️

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

ℹ️ Also, consider this ⬇️ info on in-Game purchase related issues.

https://community.king.com/en/bubble-witch-saga/kb/articles/143-i-tried-making-a-purchase-but-i-m-not-sure-if-it-was-successful-or-if-i-ve-been-charged

[Deleted User]

Hi @TimMcCoy, welcome to the Community! Sorry to hear you are experiencing that issue.

🔺 It looks like your Game might be crashing for some reason. 🔺 Following the steps described in the Article below will most likely resolve the issue. ⬇️

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

ℹ️ Also, consider this ⬇️ info on in-Game purchase related issues.

https://community.king.com/en/bubble-witch-saga/kb/articles/143-i-tried-making-a-purchase-but-i-m-not-sure-if-it-was-successful-or-if-i-ve-been-charged

aijaziqbal

https://community.king.com/en/bubble-witch-saga/discussion/316195/cant-buy-more-time-lives

Hi and welcome to the community.

Connection error is a very complex issue and unfortunately a single fix is still not found for this error. I hope the above tips must have helped. But if not then you might report to our player support.

https://soporto.king.com/contact

To know your game id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks.

@KimElston

QueenB

@TimMcCoy are you still having this issue when trying to purchase lives?

Does this happen when you are using Gold bars or Star Dust or both?

TimMcCoy

I play on Facebook Gameroom. I am using money, not gold dust or stars. I didn't even know you could use those items.

QueenB

Thanks for confirming @TimMcCoy 😉

Yeah, you should have the option to use 200 Stardust to purchase +1 live

King doesn't support Facebook Gameroom so any issues you might have there, you need to contact Facebook support.

Do you happen to also play the game on a mobile device or through Facebook? Gold Bars gets synced so you can purchase on a different platform and your game will get synced.

Hope this helps ☺️