Level 2958 glitch?

PD987

Hi,

Is anyone else having problems on this level? It only started today, but every time it asks if i want to watch an ad, either before the level starts, or for the extra 3 free bubbles at the end, if i click on it it doesn't show the ad it actually closes the game completely.

It's updated to the newest version, cleared cache and cookies, turned the device off and on multiple times, but the issue still persists.

Anyone? 😊

PD987

@QueenB

I don't know what happened, or how, but it's all working again now 👍

[Deleted User]

Hi @PD987!

---> Let me tag BW3 CM @LadyRaffie & @QueenB & Superstar @KimElston to see if they know anything about Level 2958 having a glitch as I can't seem to find any info on this matter for the Level.

ℹ️ Meanwhile, consider the following ⬇️

🔺To get the latest version of the Game, go to the Microsoft Store HERE.

• If you don’t want to login to Facebook every time you want to play BW3 or if the Game doesn’t load or keeps crashing for you on Facebook, you can also download it directly to your computer if you have Windows 10. Many of the challenges, bonuses & extra features are not available on Facebook, but you'll have them when playing on mobile or via the Windows App.
• By connecting the Windows App to your Facebook , your progress will be synced.

 🔮 Once you've updated your Game, you should:

• See a brand new start up image.
• Now only be offered 1 colour choice when the Orb is full. If you can use that colour you will be then be given back 2 colour choices. If you can't, then you have to use the Orb.

PD987

Why do my posts need approving to reply to my own thread?

I've never had this before 😲

QueenB

Hi @PD987, looks like you're comment made it 🙂

About the game crashing when you want to watch and Ad, are you able to make a video recording so we can pass it to the Studio?

Also, which device do you play on, Android or Apple and which game app version do you have installed?

These details will be very helpful as we haven't been able to reproduce this issue yet.

Thanks for your collaboration 🤗

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/1167825#Comment_1167825

Hi @QueenB

It was a different comment, and it's still doing it, not allowing my posts until approved :(

Version 6.14.10 on Android. I couldn't do a recording through your guide, none of it works for me. I can do it from another device, actually record the screen as it's happening, but i suspect that's not going to be much use :/

QueenB

https://community.king.com/en/bubble-witch-saga/discussion/comment/1167972#Comment_1167972

It would be very very helpful if you could try sending it anyways, anything helps now ☺️

PD987

@frenioz00

I've been trying to reply to you but unfortunately getting nowhere fast.

I've got the latest version of the game, i've checked and there isn't an update waiting.

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/1167987#Comment_1167987

@QueenB

Do you want me to try and upload it to this thread, or send it via PM?

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/1168027#Comment_1168027

Scrap that ^

I can't upload it here or PM's. Is there an email address i can send it to instead?

PD987

@QueenB

I don't know what happened, or how, but it's all working again now 👍

QueenB

That's great news @PD987 👏

The Studio was looking into it and they believe they found the issue so I'll be happy to report back to them saying it's working now, thanks for letting us know 🤗

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/1172089#Comment_1172089

No problem 😊