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An embarrassing glitch & an account question
maggybeths
Posts: 5
Level 2
in Support
I usually play the game on my iPad. When I stopped playing last night, I think I had about 97 points. This morning I logged on with my phone (cause the iPad was dead) and my 400+ score from last week was still showing on my phone. Now Iโm showing 487 on both devices and honestly Iโm embarrassed... people are gonna think Iโm cheating as Iโve seen several posts already of people being labeled cheaters for large point increases when it could be something really innocent. Is there a way to fix this? As of right now Iโm just gonna concentrate on earning my gold on the previous levels cause I feel bad for the people I just knocked off of the top three levels.
Which brings me to another horrifying issue... Iโm logged in with my Apple ID which has my full name. I can only see โYouโ ... is my full name showing on this??? Cause if so Iโm about to scrub my entire progress and start back at 1 ... Iโm that horrified. But I donโt want to lose my progress.
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Hi @maggybeths and welcome to the Community ๐
I'm not really sure I understand the issue with the points, which feature/event in the game are you referring to?
And if you mean if players can see your full name while being connected to Apple ID, no they shouldn't, it should just be the first name and that's it.
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This game ... thereโs definitely a glitch when you play on two different devices.
and thank you for answering my question about what name shows in the game to others ๐
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Happy I could help clear out the doubt about the user name โบ๏ธ
Now as for the scores, I gotcha you now and honestly, you shouldn't be worried, maybe the other players from your group just need to play more ๐
Okay joke aside, so you say you have the same scores from the last week's event? It sound like the game might be missing an update... Can you confirm which game app version you have installed on both devices?
Thanks ๐
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Version 7.0.83 on iPad. I assume the same on the iphone but I deleted the app off there after posting this. Sorry!
Also looks like the others players saw my more than 200+ lead jump, cursed me (my ears have been ringing all day!) and gave up ๐ฌโ ๏ธ But yes, the phone had last weeks scores on it when I logged in and it looks to have added that score to what Iโd played on the iPad this week.
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@maggybeths Thanks for confirming and I've passed on the details to the studio!
Keep an eye on the event and see if the your previous scores are still showing and make sure the iPad doesn't miss out on any updates ๐
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Thank you!
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