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New phone

mjn123mjn123 Posts: 2 Newbie

I got a new phone and connected but all my prizes on the bottom are gone! How do I get them back?

Thanks

Best Answers

  • Freddy_Freddy_ Posts: 52,402 Sweet Legend
    Accepted Answer

    @mjn123 Hi and welcome, In the case of mobile devices your boosters are stored on the device itself, so if your game or device crashes, you uninstall or even change phones your boosters are lost or not transferable. only your level and any gold bars will transfer

    Thank you

    Accepted Answer
  • Hey! Would you like to give us your opinion?

  • PrettyBubblesPrettyBubbles Posts: 5,132 Bubble Witch Moderator
    Accepted Answer

    Hi @mjn123 To add to the correct advice @Freddy_Falkner has given you if any of your boosters had been purchased you can contact customer support from below as they can check your account and if they see lost purchases they will reimburse you. Any that you won are free and they cannot be replenished 👍🙂

    Accepted Answer

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