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Progress lost

jcloud13
jcloud13 Posts: 6

Level 2
edited February 2022 in Support

For some reason I’ve lost all my progress. I was on some level in the 300s but today I got on and was asked to accept new terms and lost all my data. I have tried to access links from other threads that had answers but for some reason I am not able to

Comments

  • jcloud13
    jcloud13 Posts: 6

    Level 2

    Pls someone help idk what to do. I don’t want to start all over :(

  • jcloud13
    jcloud13 Posts: 6

    Level 2

    :(((

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @jcloud13 sorry to hear that

    If you send me your ID I can see if we can manually restore you

    What level was you on before this happened 👍⭐

  • QueenB
    QueenB Posts: 15,430

    Very sorry to hear about this @jcloud13 😕

    Happy to help once we have your ID but by any chance, what happens if you try to connect the game app back to your Facebook or King account?

    Does it not sync back?

Hey! Would you like to give us your opinion?

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