Connection to internet

rich125w6

Why is I can no longer connect to the internet in this game?

PrettyBubbles

Hi @rich125w6 welcome its lovely to meet you

Sorry to hear you are having trouble can you first tell me what device you are using and what platform you use to play the game I can then help you further 👍⭐

rich125w6

Galaxy tab 5e. Android 11.

johamilton

Hi @rich125w6 , are you logging in thru facebook or thru your King account?

Lindark

Make sure to try signing out and back into your account within the app to see if that helps :)

rich125w6

I use an Android device, login/use app. Game will not connect to internet. This is happening on a couple of King games I play. Can you tell me way?

PrettyBubbles

Hi @rich125w6 Let's first check you are connected

Select the cogg wheel bottom left you should see a blue tab saying profile if you don't have the profile tab it will read connect if this is the case it means you are not connected and will need to select connect and follow the instructions

Let me know if this is the case 👍⭐

PrettyBubbles

Hi @rich125w6 In addition it may be your device is no longer compatible, as from the 30 May 2022, Bubble Witch 3 Saga no longer supports iOS 9 and Android 4 👍⭐

Nadia2626

What should I do? I have not seen the Internet game since March. I reinstalled the game several times , reinstalled Windows , but the game does not see the Internet . It became not interesting to play .

PrettyBubbles

Hi @Nadia2626 Sorry you are having trouble connecting

Let's first check a couple of things then I can help you further

Are you using Windows 10

The blue tab in your screenshot can you tell me if it translates to either connect or profile 👍⭐

Nadia2626

https://community.king.com/en/bubble-witch-saga/discussion/comment/2258494#Comment_2258494

Yes Windows 10 . In the first picture under ? "Log in." On the second "No connection!"