Lost gold and other connected issues

JediSAS

I paid $.99 to get gold I needed to extend a level in order to beat it. As soon as I clicked confirm, it went into it's making magic or whatever it says while loading for an hour before I gave up and restarted the app. Now my bank is lighter and I have nothing to show for it AND I'm still stuck on same level.

The game has been doing this kind of stuff for months: when you're unsuccessful at beating a level, instead of giving options for continuing, it loads for 30 seconds and then tells you there's no products available. And then when it finally gives you those options and you take advantage, it takes your money, gets stuck on a loading screen and gives you jack in the end.

What gives?

PrettyBubbles

Hi @JediSAS Welcome

I am sorry to hear you are having this trouble if you select the contact us tab at the bottom of the page and explain our customer services can check your purchases and confirm if any purchases have not been added once the check is done they will refund you

Regarding your other issue please check for any pending updates then clear the game cache from your device settings then log out of the game and leave your device off for a moment or two it could just be a connection blip

Let me know how you get on 💓