Edited by CM: 🤔 Oops! Please repost in English so everyone can understand

pipili

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules 

PrettyBubbles

Hi @pipili Welcome

Please only use English when posting in the community so as we can all understand 💓

pipili

good morning I would like to recover my progress since I had reached a fairly high level. Thank you

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2700210#Comment_2700210

Hi thank you for translating

Could you tell me what happened to cause your levels to drop 💓

pipili

my pc shut down due to a blackout and when i turned it on again the bubble wich saga 3 icon was gone as well as other important icons. I tried resetting progress through your site but it made me start over. Can you help me? Thank you

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2700494#Comment_2700494

Hi if you select the contact us tab at the bottom of the page you can request for your levels to be restored manually as here in the community we can restore levels

Before you make contact please try playing 1 Level the close the game and leave your device off for a moment or two as if you had your progress saved this would normally reset things for you

If not then please make contact with our customer services 💓