Level 6727 freezing/glitching

armchaircynic7

Hi,

Anyone else having issues with level 6727 glitching during play and then freezing when level is over? It does this on desktop and android..

I've passed the level twice now but level freezes instead of moving me on..

Thanks! 🙃

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/427283/level-6727-freezing-glitching

Hi my friend sorry to hear you are having this problem

Please clear the game cache from your device settings menu

Check for any pending updates

Log out not just close the game and leave your device off for a moment or two let's see if this resets it for you 💓

armchaircynic7

https://community.king.com/en/bubble-witch-saga/discussion/comment/2868888#Comment_2868888

Thank you for the suggestions! Sadly it didn't work..🤷🏼‍♀️

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2869786#Comment_2869786

Hi sorry to hear that my friend sometimes you need to Repeat the logging out and leaving your device off

We don't currently have a known issue with anyone's levels freezing if a second attempt does not work then you would need to perform an uninstall we only recommend this when normal trouble shooting that clears errors fails as you would loose any saved boosters 💓

bird3

Mine is also freezing

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2874659#Comment_2874659

Hi welcome my friend it's lovely to meet you

Sorry you are having this problem

Please clear the game cache from your device settings menu be sure you have a strong Internet connection and at least 2gig of free memory

Check for any pending updates as we have recently received one for bw3

Log out not just close the game and leave your device off for a moment or two let's see if this resets it for you 💓

armchaircynic7

Despite the freezing, I eventually was able to move on to the next levels :)

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2879487#Comment_2879487

Yaaay 🥳 glad to hear that my friend 💓

bird3

Where do look for updates. Or how do you update game. Thank you

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2897956#Comment_2897956

Hi my friend any updates will appear in your app store the one you downloaded your game from for example on my device it is play store 💓

bird3

Thank you!