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Level 1
Hi @PatriciaJean333 sorry to hear you are having this issue
Can you please clear the game cache from your device settings check you have no pending updates log out not just close the game then leave your device off for a moment or two and log back in with your details let's see if this resets things for you
Also it could be a device issue if the above does not correct your issue please tell me what device and what platform you are using to play the game 💓