No connection

andrewsapryl

Icannot log back into my profile. It keeps saying no connection and when u go to the website it starts me at the beginning of the game and I'm not starting over

johamilton

https://community.king.com/en/bubble-witch-saga/discussion/452814/no-connection

Hi, I am sorry you are having this problem. Are you sure you are logging in with the correct information, especially your password? If it is your password, please try changing that 💕

andrewsapryl

It's the same username and password I use for all of my other king games and they are working just bubble witch 3 that's giving me the blues

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/452814/no-connection

Hi my friend are you playing via Facebook if so they have changed there settings which would of come through on the recent update

I have raised this for another player with my cm I will add your post to it but you can no longer play BW3 via Facebook so a fix on this issue won't help you

You will need to uninstall and reinstall using the sign up with king option as your progress is lost via Facebook there will be no point in syncing when you reinstall

Once you have done this please select the contact us tab at the bottom of this page and explain to our customer services they can manually restore your levels

Please let me know if this is a Facebook issue and if so how you get on 💓

andrewsapryl

Thanks for your help I will try it when I get home