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User ID
trishbanda
Posts: 4,446 
in Discussions
I am working with support.…they are asking for my User ID number - for both BW2 and BW3. I provided my King ID Community ID 98988999889. Clicking on the King logo twice in my Profile is not working. Please help me! Thank you
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Comments
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Hi my friend your King ID what you say you have sent them if correct should be sufficient
I have tested the tap on King on my device and it's working try refreshing but closing down and leaving your device off for a moment or two
If it still does not work then explain this to them 💓
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Hi @PrettyBubbles here are the screenshots of what happens when I click on profile for both games. Where else to look? My King ID is 98988999889.…is that what you have? Should it work fo both games?
*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules
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Are you tapping the word king at the very top
I would not know if you had different IDs for each game it should reveal them by tapping on the single word king at the top of your screenshot
If not you will need to go back to support and explain 💓
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Hi I have followed all the steps sent by Support with no luck. I sent the screenshots again.
There must be another way…Support said User ID is different than King ID.
Very frustrating
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Can you post me your ticket number from support I can ask someone to take it up for you 💓
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Hi @PrettyBubbles Ticket #15476122
The latest is they are asking what email address I set BW2 with? I do have trishabanda@gmail.com in addition to trisha_banda@hotmail.com which I provided. That still wouldn't explain why the King logo doesn't work for BW2 and BW3.
Thank you very much
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Hi @PrettyBubbles I received an email with an alternative to sending videos. Kevin said he is "taking over from here". I had asked for a Supervisor to become involved and was told no. I am sure this ix a result of your involvement 🤩
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Glad Kevin has picked up your ticket hopefully he can resolve things for you 💓
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Hi @PrettyBubbles Yes! Kevin is great and took care of me immediately. So appreciate you helping me. 😊 I was about to give up
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Yes he is very good and you are welcome my friend glad you are now a happy bunny 💓
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