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Everytime i click on something to try and buy a booster or lives it tells me the shop isn't available?
MOST RECENT UPDATE AS PROMISED
Recently, we have received reports that some players are having issues when trying to send and receive lives from friends in Bubble Witch Saga.
Please rest assured that we are hard at work trying to find the source of this issue. We'll get a fix in place as soon as we are able to and functionality will return to normal.
We apologize for any inconvenience that this has caused. Please be sure to look out for updates to the game and install those updates when they become available.
PLEASE NOTE If you are playing BW2 you need to no longer be using Facebook and you can only play on a mobile device
However we are also aware of none Facebook related issues in both BW2 and BW3 like crashing freezing and messages not appearing all these are complex issues and no fix date can be given.
We know its not the update you wanted to here and we are sorry for this and once again we thank you for your patience 👍
UPDATE AS PROMISED
In addition we are also aware of none Facebook related issues like crashing freezing and messages not appearing all these are complex issues and no fix date can be given.
We know its not the update you wanted to here and we are sorry for this and once again we thank you for your patience
Hi @lavazhia As all else has failed all I can ask you to do is be patient whilst I am waiting feedback on our current issues 🌹
And that was my first account was through king, and it still doesn't work 😒
Then I will lose my progress and have to start all over for the third time
Hi @lavazhia have you tried logging in with your king account. Facebook is having lots of problems right now. So what I did, is log out of the account and then sign in using your King account. You might have to turn your phone off then back on and let it reset. That worked for me. Let us know if you get it. 😊
I have tried every platform, fb, Google and yahoo email addresses, none of them work
Hi @lavazhia now you tell me you are playing through Facebook book I can explain better
Facebook are going through a platform change and Is causing a lot of different issues with players.
We have been encouraging Facebook to fix this urgently. It has just been escalated again for an update as soon as we get one I will let you know 👍
I've tried all of those things, even started all over by logging in with my fb, and it still doesn't let me. I can't use my gold bars, can't buy any spells, I also can't use the tickets I earn from hard levels, nothing at all.
Hi @lavazhia When the shop is updated the offers it does temporarily close and as the Halloween offer has come to an end this may be why. But as @aijaziqbal has said weak or slow connection can also cause this so please follow the steps and wait a few hours in case the shop is updating.
Any further issues please come back to us 👍🙂
Hi and welcome to the community.
Looks like you are having a connection issue with the store. Please log out, update your game application, restart your device and login again and check if it helps you.
Thanks.
@KimElston
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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
