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How do I recover my progress?

Dr_Russ
Dr_Russ Posts: 1

Level 1

edited November 2018 in Support
I recently got a new phone and while my progress in the game was saved, the special bubbles I had acquired disappeared. Further, the progress I made with each medal was saved, but the reward for each medal has restarted, i.e., instead of receiving 8500 for freeing fairies, it has reset to 50.

Best Answer

  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hello @lizzie66669 and warm welcome to the Community!

    Worry not, just follow the steps here and you'll get your progress back ;)

    Also, since you're here, don't miss a chance to win some Gold bars by saying hi to the Community! Have a Bubblific day!

Answers

  • lizzie66669
    lizzie66669 Posts: 0

    Newbie

    hello! I was in level 800 and I was logged into Facebook. Then my phone reset and I lost everything is there a way I can Retrieve it? Thank you!!
  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hello @lizzie66669 and warm welcome to the Community!

    Worry not, just follow the steps here and you'll get your progress back ;)

    Also, since you're here, don't miss a chance to win some Gold bars by saying hi to the Community! Have a Bubblific day!
  • Dmissymae
    Dmissymae Posts: 1

    Level 1

    Anyone know how to get levels back. I was started at the beginning 
  • holdmt5
    holdmt5 Posts: 1

    Level 1

    Lost 876 games would like them back

  • Hi 🙋‍♀️ @holdmt5 Sorry to here that. What process did you do that lost you you're levels 🤔

    You will need to check for updates as we have just recently had one then log out of the game turn your device off for at least 1 minute then log back in if the levels still don't restore then play 1 level and then repeat the process. Let me know if this corrects it for you.

    I would also like to say A very warm welcome to our friendly community

    Let me take you on a tour 👫 We will start with the discussion area 📃 Then why not select your game forum 🕹where you will be able to post game specific questions and join contests

    Finally here and here will tell you everything about moving around the community 👀

    A tip for you if you want to tag a specific person, type @ then start typing the name, select the name from drop down and it will then turn black. They then will be notified.

    Happy gaming and have a starlistic day 🌟🙂

  • nese1947
    nese1947 Posts: 2

    Level 1

    got a new ipad and lost all my progress

  • PrettyBubbles
    PrettyBubbles Posts: 27,180

    Hi @nese1947 Sorry to hear that did you have your progress saved if so you can play 1 level then close your game and turn your device off and on and your levels will be restored.

    Please let me know first if this procedure works if not I can try to help you further but as long as you had your game saved this will work 👍🌟

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