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Can't connect to Royal Pass

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Answers

  • Mynette
    Mynette Posts: 4

    Level 1

    I never received my rewards or a fix!!! 😢😭😭😭😖SO FRUSTRATING!!!

    257DDA82-2263-4CA6-9618-47E887DB3A25.jpeg


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  • PrettyBubbles
    PrettyBubbles Posts: 26,595

    Hi guys have you tried restarting your devices to see if that corrects the royal path freezing

    Please try that first but as @Mynette has done take a screen shot first

    Let me know how you get on so I can help you further 👍

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  • pridd
    pridd Posts: 2

    Level 1
    4AB56018-4913-46B1-ABAF-95366CBFD5EE.png

    Here is the screenshot. When I restarted things, the days to claim reset back to 7, but it still gives me the same no connection message for the witch’s path. For the royal path, it will bring up the screen showing the 50 gold bars, but if I tap on it, nothing happens.

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  • PrettyBubbles
    PrettyBubbles Posts: 26,595

    Hi guys I will raise this again and see if the studio has a further update.

    In the meantime if it clears for you please let me know 👍

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  • PrettyBubbles
    PrettyBubbles Posts: 26,595

    Hi Guys I have some feedback for you sorry it's not good right now 😔

    This fix is more complex than the studio original thought but they are still working hard a fix its just taking more time than planned

    In the meantime please dont carry out and further trouble shooting with this issue as it will effect the fix

    We ask if you could continue your patience a little while longer please.

    Hopefully your royal pass will reconnect soon.

    As you begin to see this happen please let me know. Feedback is realy helpful 👍

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  • Lunaboo
    Lunaboo Posts: 2

    Level 1

    Glad this is finally fixed but a little disappointed that I was unable to claim all the spells that I'd previously collected on both paths. I don't have enough gold for the Royal Path this time round 😭. Couldn't we have a bonus level added to win some gold bars to help those that used their gold in the previous Royal Pass g

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  • PrettyBubbles
    PrettyBubbles Posts: 26,595
    Answer ✓

    Hi guys you all should have now received the fix which was rolled out yesterday we are sorry for those that missed out last time but its good news that the challenge was able to be fixed otherwise it would of been removed.

    I for one would of been gutted should that have happened

    Happy gaming and have a starlistic day 🌟🌞

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  • Morgan_Hepper
    Morgan_Hepper Posts: 1

    Level 1

    This has been an issue for me today, is there any way to fix it?

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  • Kaitrikar
    Kaitrikar Posts: 1

    Level 1

    How do you receive the fix...

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  • PrettyBubbles
    PrettyBubbles Posts: 26,595

    Hi @Kaitrikar @Morgan_Hepper

    A very warm welcome to our friendly community

    Sorry to hear you are having problems. The spell book does keep experiencing connection issue. If you restart the game this can clear it if not give it time before trying to claim your rewards.

    A fix was done at the end of the last spell book.

    I will keep my eye on this and if it becomes a known continual issue I will raise it again 👍🌞

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