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Wake the Tree event. Flower tiles are not loading correctly - *Under investigation!*

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Comments

  • DU123
    DU123 Posts: 518

    Thanks @PrettyBubbles , but I tried all that and nothing helped, and it's still happening now. I have to give up playing for now and maybe check in as few days to see if it's been fixed, because as it is right now it really is unplayable ☹️

  • Hi @DU123 Yes the problem reacured for me to it has become a know issue across all games and our studio are working on a fix hopefully it will be back to normal very soon πŸ‘β­

  • You are very welcome @DU123 me too β­πŸ‘

  • DU123
    DU123 Posts: 518
    edited November 2021

    Everything is going wrong now. I can't click on the tiles for the tree, it keeps telling me there's no connection, when there 100% is. When i did manage earlier it was also taking soooooo long to actually confirm your choice.

    So many issues at the moment 😭

  • DU123
    DU123 Posts: 518

    Right, the freezing within the game has stopped, but OMG so many other issues have started today. Fix one break ten ☹️

    Personally, i think there are far too many things going on at the same time and it just can't handle it. All the different events within the game seems to be the cause of it. Strip it right back and just leave the wake the tree. Although getting it to accept that I've actually got the tile is another issue in itself, it just sits there doing nothing.


  • PrettyBubbles
    PrettyBubbles Posts: 27,121
    edited November 2021

    @DU123 Yes I was about to update you this morning about the freezing in game play so that's good newsπŸ‘

    The tree has been known to freeze periodically for a while now but does correct itself pretty quickly if you close then re open it.

    Sometimes when you select a flower and it doesn't open it means another team member has selected it at the same time as you so you need to come out and go back to reset it I have had this lots of times

    I am with you that it is annoying as I get it too.

    But no we don't want our challenges removed πŸ™ˆ

    When you think of the vast amount of players connecting to different events sometimes all at once its not surprising we will experience some temporary freezing.

    Also the studio could be working on some magic behind the scenes.πŸ‘β­

  • DU123
    DU123 Posts: 518

    It is good, re the freezing, but oh my goodness it's so frustrating trying to play right now. I've had all those issues with the tree before, and they lasted ages, but it righted itself a long time ago and has been great right up until yesterday.

    I don't really want the challenges to be removed if it can be helped, but i do think there's too much going on at once and am just wondering if that's the problem here. Mind you, i'm the least techy person in the universe so i've no idea really πŸ˜‚

  • Hi @DU123 maybe its just the acceptance that all online activities are not with out issues is the way to think as that's how the gaming industry is. The difference here is if we can fix an issue we will, we take all our players issues seriously and will always do our best to keep them happy πŸ‘β­

Hey! Would you like to give us your opinion?