I have paid for extra gold bars, money out of bank.......NO BARS, tried help service, nothing,

Hi @LoveMe12 Yes when we had the server error it stopped purchases going through but should of corrected once it was fixed

Sorry to hear that was not the case for you.

Please use the contact us tab at the bottom of this page to claim your refund. You may have to wait as they are very busy right now 👍⭐

Hi @LoveMe12 Sorry to hear you are having trouble

Please try again as we can't refund any purchases you will need to give them your email and game ID you can find your game ID by selecting profile or connect from your main menu then tap the word king at the top of the page this will reveal your ID

Let me know how you get on once you have provided them with this information 👍⭐

Hi @LoveMe12

Sorry if you misunderstood it is in the contact us tab at the bottom of this page where you need to leave the information

Your ID is not your username

You can find your game ID by selecting profile or connect from your main menu then tap the word king at the top of the page this will reveal your ID

Also at the top right of your last post you will see a little cogg wheel please select this. Then select edit which will show at the bottom. Then please remove your Email for your privacy and safety from unwanted contacts 👍⭐

Hi @LoveMe12

After you select profile you will see a screen like this with your picture showing it is from here you tap or double tap the word king to reveal your ID

If you are not on your profile page and select king it will take you back to the community 👍⭐

@LoveMe12 What device are you using 🤔