Home
Support

Bubble Witch Saga 3

Discussions
Latest news about Bubble Witch 3 Saga
Support
Support — Get help here
Contests
Win Gold Bars and more!
Ideas
Help us make the game even better
Off-Topic

Got logged out of my original profile and it won’t let me reset my password

Hello @PrettyBubbles

i hope you can help me. I have been trying to reset my password for my original king community account which is/was @llopez6715 yesterday when I tried to reset my password I kept getting an error message failed to authenticate. This happened before and @Crazy Cat Lad reset my community account password. I have posted a discussion in Saga.@kiara_wael responded saying I needed to contact player help center. I don’t know why I would need to contact player help center when it is the community password I need reset. Can you reset my password so that I can get back into my community account. If not can the badges that I had be moved to this account?

I had to create this one @lalopez6715

To Join the Conversation:

Comments

You are very welcome @llopez6715

Happy gaming and have a starlistic day 👍⭐

https://community.king.com/en/bubble-witch-saga/discussion/comment/2298790#Comment_2298790

Thank you

Hi @llopez6715 glad we could get you sorted 👍💓

Thank you @lalopez6715

So your game ID is the same for both usernames

I am enquiring about this and we will come back once I receive feedback 👍💓

What do you man by Id.? My game ID?

the other @llopez6715 and this one @lalopez6715

king user id 12165011327

@lalopez6715 Do you by any chance have the ID to your previous account and the one from your new account so we can compare 👍💓

I don’t remember all the badges I had

.can you tell me what they are?

Then all points and badges are lost that is not fair. I earned them and now you are taking them away. Why can’t you transfer the badges if you won’t reset the password. Do I have to do the badges over again? Some were related only to the vault challenge and Archie turtle.

Hi @lalopez6715 I can't see any reason to doing that as in general you are only allowed 1 account which you currently have

So if it was reset you would have 2 accounts 👍💓

https://community.king.com/en/bubble-witch-saga/discussion/comment/2298652#Comment_2298652

Can you reset the password it is not letting me reset it. I have tried over and over again

Hi @lalopez6715 we can not transfer badges from one account to another

Resetting your password would mean you had 2 live accounts whereas you can continue with your second account 💓

Like I said I created this one because I was locked out of original one during the last season and crazy cat lad reset the password.

https://community.king.com/en/bubble-witch-saga/discussion/comment/2298584#Comment_2298584

Can the badges be moved from the other account to this one? I don’t mind that as long as my badges and points carryover

@lalopez6715 I think it would be easier for you to continue with the account that you can use currently as you are only supposed to have one live account running 💓

https://community.king.com/en/bubble-witch-saga/discussion/comment/2298501#Comment_2298501

It will not let me log into it.I go to the log in screen put in my username and password I get a message saying I was logged out do to a technical issue and to reset my password. I try to reset my password and I get an error message saying that it to authenticate my email or username not sure what it means. I just need the password reset. I know both accounts are live. I have been using this one more because when I sign out of it I sign on again the other one keeps causing problems with the password.

Hi @lalopez6715 I am a little confused as both your usernames are set up and both have your badges showing

You have more badges in this account than you do in your other one

Maybe I am missing something that you could explain further as both accounts are currently live 💓

Here are screenshots that I took showing the error message I am getting

Comments

You are very welcome @llopez6715

Happy gaming and have a starlistic day 👍⭐

https://community.king.com/en/bubble-witch-saga/discussion/comment/2298790#Comment_2298790

Thank you

Hi @llopez6715 glad we could get you sorted 👍💓

Thank you @lalopez6715

So your game ID is the same for both usernames

I am enquiring about this and we will come back once I receive feedback 👍💓

What do you man by Id.? My game ID?

the other @llopez6715 and this one @lalopez6715

king user id 12165011327

@lalopez6715 Do you by any chance have the ID to your previous account and the one from your new account so we can compare 👍💓

I don’t remember all the badges I had

.can you tell me what they are?

Then all points and badges are lost that is not fair. I earned them and now you are taking them away. Why can’t you transfer the badges if you won’t reset the password. Do I have to do the badges over again? Some were related only to the vault challenge and Archie turtle.

Hi @lalopez6715 I can't see any reason to doing that as in general you are only allowed 1 account which you currently have

So if it was reset you would have 2 accounts 👍💓

https://community.king.com/en/bubble-witch-saga/discussion/comment/2298652#Comment_2298652

Can you reset the password it is not letting me reset it. I have tried over and over again

Hi @lalopez6715 we can not transfer badges from one account to another

Resetting your password would mean you had 2 live accounts whereas you can continue with your second account 💓

Like I said I created this one because I was locked out of original one during the last season and crazy cat lad reset the password.

https://community.king.com/en/bubble-witch-saga/discussion/comment/2298584#Comment_2298584

Can the badges be moved from the other account to this one? I don’t mind that as long as my badges and points carryover

@lalopez6715 I think it would be easier for you to continue with the account that you can use currently as you are only supposed to have one live account running 💓

https://community.king.com/en/bubble-witch-saga/discussion/comment/2298501#Comment_2298501

It will not let me log into it.I go to the log in screen put in my username and password I get a message saying I was logged out do to a technical issue and to reset my password. I try to reset my password and I get an error message saying that it to authenticate my email or username not sure what it means. I just need the password reset. I know both accounts are live. I have been using this one more because when I sign out of it I sign on again the other one keeps causing problems with the password.

Hi @lalopez6715 I am a little confused as both your usernames are set up and both have your badges showing

You have more badges in this account than you do in your other one

Maybe I am missing something that you could explain further as both accounts are currently live 💓

Here are screenshots that I took showing the error message I am getting

Quick Links