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scores for players are incorrect at the PLAY window

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  • Alessandro_S
    Alessandro_S Posts: 314 Level 4
    edited April 2018
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    Seems fixed now, even retroactively - good job!

    Played 652 on Facebook and got 41184, reported correctly on both FB and Android

    Played 651 on Android and got 27485, reported correctly on both Android and FB.

    On top of that, level 165 now has its correct record of 50732.

    Flag · Helpful Sweet Love Haha
  • Abe_Vetty
    Abe_Vetty Posts: 28 Level 2
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    Seems fixed now, even retroactively - good job!

    Played 652 on Facebook and got 41184, reported correctly on both FB and Android

    Played 651 on Android and got 27485, reported correctly on both Android and FB.

    On top of that, level 165 now has its correct record of 50732.

    Alessandro S ... I'm glad it is working for you ... unfortunately my version on the PC has not been updated yet ... it may take a day or two before I see the updated version ... fingers crossed
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  • Abe_Vetty
    Abe_Vetty Posts: 28 Level 2
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    this is not an answer ... it is May 2nd ... the scores are still off by one level on PCs and for android devices ... observation - when players report directly to kingcare the autobot Anna replies and that seems to be the end of any communication. If anyone knows how to bypass Anna - please post a reply.

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  • Lady_Choo
    Lady_Choo Posts: 24,801 Pet Rescue Moderator
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    Abe, see nBoo's post here

    https://care.king.com/en/alphabetty-saga/alpha-betty-facebook-sync-troubles

    King care and customer services are different departments, so posting here, you shouldn't get a bot but you obviously do if you email or go to live chat?

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  • Abe_Vetty
    Abe_Vetty Posts: 28 Level 2
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    It appears that the scoring issue was resolved in the May 10 2018 release.

    Flag · Helpful Sweet Love Haha

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