Hi, the device I have this game on has broken, I was able to transfer most things using Smart Switch onto another device, I've connected to Facebook as I was before and although I haven't list my progress as in I'm on the same level as other device I've lost all my boosters, is that normal. I did try to take a screenshot on this device but had no luck, struggled with my last device to be fair but haven't a clue on this one, so much fun being a technophobe......not!