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I'm not receiving the bonuses that are given...ie sparkling bomb, etc.

slowbutsteady

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QueenMia

Hi @slowbutsteady, @CinnamonTrace and welcome to our vibrant Community!

We've been having some technical issues with boosters but that has now been resolved so you should not have any problem. If it persists, could you please let me know what booster/event this is happening with?

For now, I've added 50 Gold bars to your game as a compensation.

Let me know how that goes!

Thanks

All comments

QueenMia

Hi @Flybyeme17, that might be because of what you selected as the reason of contact, but no worries. I'll gonna check your account for you, if you can give me your Game ID. This is how to find it.

Let me know if you need any help!

Thanks!

Flybyeme17

QueenMia said:

Hey @Flybyeme17, no worries. Contact us here and tell us what went wrong exactly and we’ll help you out.

Thank you Miss QueenMia, I explained it to them. Hopefully the problem will be fixed bc I truly do love playing its just frustrating. I have never ever bought anything for any of the games I play which are just 3 and 2 are King games but this one I have bought a lot! I won’t do that anymore lol, but thank you for your help! Have a great week!

Also, and this is probably my phone I can’t seem get my keyboard to pop up unless I quote so that’s the reason for that (smiles).

Flybyeme17

QueenMia said:

Hey @Flybyeme17, I understand you're not happy if you lost your purchased boosters. But since you brought them, we'll be able to give them back to you. Simply follow the steps to contact us at the bottom of this page

Hi QueenMia, I tried, but when I clicked on the links they do not work. Now what can I do?

ZuzaSoczowka

I'm not receiving the bonuses that are given...ie sparkling bomb, etc

Flybyeme17

Well, they emailed me back with clip telling me about this place. I tried, no success. Thank you for the help though QueenMia

QueenMia

You're welcome, @Flybyeme17! Let us know how it goes! And since you're here, don't miss a chance to get some extra Gold with our Contest. All you need to do is to let us know what level you're at. Just comment here! Good luck

Flybyeme17

QueenMia said:

Hey @Flybyeme17, no worries. Contact us here and tell us what went wrong exactly and we’ll help you out.

QueenMia

Hey @Flybyeme17, no worries. Contact us here and tell us what went wrong exactly and we’ll help you out.

Flybyeme17

QueenMia said:

Hey @Flybyeme17, I understand you're not happy if you lost your purchased boosters. But since you brought them, we'll be able to give them back to you. Simply follow the steps to contact us at the bottom of this page

Hi QueenMia, I tried, but when I clicked on the links they do not work. It’s said there was a permission problem when I clicked on the like lost boosters. ???

QueenMia

Hey @Flybyeme17, I understand you're not happy if you lost your purchased boosters. But since you brought them, we'll be able to give them back to you. Simply follow the steps to contact us at the bottom of this page

Flybyeme17

I’m extremely mad and ready to just stop playing the game! I’ve lost all the boosters that I BOUGHT! All bc I followed what was said to do delete and DL the game and I’ve done this twice now bc 1st was bc game kept crashing on my iPhone lost those too and those were earned and bought, then I just did it again bc I was not receiving lives sent to me and these are not ones I received free these are ones I bought myself! This really just ticks me off all together! This game is fun to play, but not worth it if I buy stuff then lose it bc they can’t fix the game!!!

CinnamonTrace

Thank you! 😊

QueenMia

CinnamonTrace

I'm having the same issue