Bubble Witch Saga 3

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Bubble Witch Saga 3

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(FIXED) Game Freeze After Watching Ads

🎃 Attention, Bubble Witch 3 Saga Players! 🎃

We are aware of an issue where the game might freeze after watching ads during your magical adventures in Bubble Witch 3 Saga. Our team of wizards is currently investigating this to bring you a smooth gaming experience once again.

🔮 What You Can Do:

Make sure your game is updated to the latest version.
Try restarting the game and your device.
Clear your app cache (don’t worry, this won’t affect your game progress).

We know this can be a bit frustrating, and we appreciate your patience and understanding while we work on a fix. 💜

For updates, we will keep this thread updated right here.

Welcome! 👋

Comments

earlhawk

I have the same problem on a ipad, the stste fram ad starts and runs briefly, gets down to 19 seconds and then goes back to the previous page and freezes. very frustrating.

orderhopfensitz

https://community.king.com/en/bubble-witch-saga/discussion/comment/3127539#Comment_3127539

Thank you for your time to jump in with your feedback; particularly to important “you will lose stuff” reference! :)

………….

In my opinion there should be a correction made in then “original” posting, and wherever else it is being falsely referenced.

At least for iPad and iPhone with regard to BubbleWitch3 there is no option to clear the app’s cache at the present time.

Cache cannot be cleared unless you delete the app - and ideally know before hand of subsequent implications (loss of inventory - boosters, etc.). - Deletion can be done from the Apple devices’ home screen and the route via Settings (there are a couple options) isn't really needed > see at the bottom.

If this (clear cache = delete app) is the one and only way for the powers-to-be to address certain issues, then they should build a ‘clear cache’ option into the app (other apps have that function built in!)

All the best,

Stefan

- - - - - -

Excerpt from our friends at apple.com.

Remove an app from the Home Screen: Touch and hold the app on the Home Screen, tap Remove App, then tap Remove from Home Screen to keep it in App Library, or tap Delete App to delete it.

Princess_Jessica

https://community.king.com/en/bubble-witch-saga/discussion/comment/3125807#Comment_3125807

Hello I'm so sorry it has took me so long to get with you to answer.

How to clear cache on a iPhone

Tap on the Settings icon and then choose General. Tap on the section iPhone Storage. Shortly, all apps and their storage usage will be listed. Choose the app for which you wish to clear the cache.

Clearing cache data on your iPad can give you more storage space and fix some app performance problems. In this article, we’ll show you how to clear your cache on an iPad and offer tips for managing iPad storage.

How to clear the app cache on an iPad

The first thing you’ll notice when trying to clear individual app caches on your iPad is that there is no dedicated option for clearing cache files and data. For most apps (excluding browsers — we’ll cover them next), the one way to clear the cache is to delete and reinstall the app. To delete an app from your iPad:

Open “Settings.”
Tap “General” > “iPad storage.”
Scroll down and tap the app for which you want to clear the cache.
Tap “Delete app.”

Once the app has been removed from your system, open the Apple Store and download the app you just removed.

But if you do delete and reinstall be sure to take screenshots of your inventory (saved booster's, gold, etc) because without proof you can't get reimbursed those if lost during the process 😉 just a word of advice 😍

orderhopfensitz

Thank you for helping to find an answer to this, i sure appreciate that.

>venting on<

The lack of detail in the earlier posted suggested steps are not helpful whatsoever and cause for more frustration.

Distributing instructions that do no apply to all game platforms without specifying for which platform the instructions are, and/or not including instructions from the start for all platforms is quite irritating actually.

I appreciate this all being voluntary to some point and for users to help users… but being sent on a hunt for things that do not exist is, in fact, not helpful at all. Disclaimers should be included ie. for iOS users do this, for Android users do this, for PC/Windows users do this, etc.

>venting off<

Thank you,

Stefan

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3124022#Comment_3124022

Hi my friend I use android so don't know my way around an iPhone but I know one of our sweet moderators who do

I will ask her if she would kindly join and advise you on the process

@Princess_Jessica would you kindly help this player for me 💓

orderhopfensitz

https://community.king.com/en/bubble-witch-saga/discussion/comment/3123602#Comment_3123602

Hello,

Thank you for the feedback.

Re: “You clear the game cache by going into your device settings menu select apps the scroll to bw3 open it up and at the bottom you will see the clear cache option“

In my opinion it would be beneficial having this information in the original (issue fixed) posting added for anyone finding/needing more detail.

However, i cannot confirm these instructions to be correct, at least in my case, verifying on two devices with the following results:

iPad Air 2021
iPadOS version 17.5.1 (up-to-date)
BubbleWitch3 version 9.2.1.0 (up-to-date)

Screenshot: Settings > Apps > BubbleWitch3

The ‘Language’ reference shown above is only on one of the two iPads - i can only assume that this is perhaps because multiple language keyboards and apps installed on that device. - Neiter of the two iPads have a ‘Clear Cache’ option however.

……………..

Screenshot: Settings > General > iPad Storage > BubbleWitch3

Here i see ‘Documents & Data’ which i assume is in essence referring to the app ‘cache’ data!? - That is exactly what i asked, still unanswered, here: ‘Documents & Data on iPad’. One iPad has 4+ GB whereas the other has 400+ MB for ‘Documents & Data’.

Greetings,

Stefan

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3123101#Comment_3123101

Got it my friend

You clear the game cache by going into your device settings menu select apps the scroll to bw3 open it up and at the bottom you will see the clear cache option 💓

orderhopfensitz

https://community.king.com/en/bubble-witch-saga/discussion/comment/3122793#Comment_3122793

Hello,

I am sorry for having caused confusion.

Not quite sure what needs more explanation.

The message thread initially addressed an issue and problem.

@Snow_Rider noted in the post, from July 17, above that the issue was fixed by the team, and then called out steps one can take if the user were to encounter any more issues.

Bullet point 1 is self explanatory.

Bullet point 2 is self explanatory as well.

Bullet point 3, however, requires details on how you do that.

I hope this is of help.

Stefan

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3122622#Comment_3122622

Hi my friend

I’d be interested in learning where and how this is being performed. Did i miss the necessary instructions for that?

Can you explain a little more about wanting to know how and were this is being performed as it is performed by the person on there devices 💓

orderhopfensitz

https://community.king.com/en/bubble-witch-saga/discussion/comment/3117919#Comment_3117919

Hello,

Re: “Clear your app cache (don’t worry, this won’t affect your game progress)”

I suppose this also does not have any other impact on game, play, functions, etc.; all would be the same as before (aside of clearing this bug)?

I’d be interested in learning where and how this is being performed. Did i miss the necessary instructions for that?

Thank you,

Stefan

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3118813#Comment_3118813

Hi my friend I raised this with our cm and she sorted out the fix for us 💓

Alodiaamane

https://community.king.com/en/bubble-witch-saga/discussion/comment/3115805#Comment_3115805

Hi there!

After many attempts trying to send support the video I posted here that was removed I think they may have finally received it but stopped replying to me. I haven’t heard any updates from them since a few days ago but this morning my Grandmother mentioned that the issue seemed to be better so maybe they got it fixed! Also, apologies for adding the video, I didn’t realize we weren’t allowed to do that? I didn’t see any identifying personal info in there. :( Hopefully, the Game has been fixed for everyone!

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3118356#Comment_3118356

Yaaay 🥳 happy to hear that my friend

Happy gaming 💓

febbraio

https://community.king.com/en/bubble-witch-saga/discussion/comment/3117812#Comment_3117812

Grazie milleeeee. Bellissima notizia. Ho fatto in tempo a superare 3 livelli e sono a 7241. Notte notteeeee😍

Snow_Rider

Bubblific News! Our team of wizards has cast their spells, and now the issue causing the game to freeze has been fixed! 🛠️✨

🔮 If you encounter any more issues, here’s what you can do:

Make sure your game is updated to the latest version.
Try restarting the game and your device.
Clear your app cache (don’t worry, this won’t affect your game progress).

We appreciate your patience and understanding while we worked on this fix. Enjoy your enchanting journey! 💜

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3116839#Comment_3116839

https://community.king.com/en/bubble-witch-saga/discussion/comment/3117165#Comment_3117165

Hi guys you have been moved to here as this is the main thread for this opened by our cm and she will post any updates here

Your patience is gratefully appreciated whilst it is being looked into 💓

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3116965#Comment_3116965

on it 👍I have requested the discussion to moved over to the main discussion 💓

corderabby

I haven’t been able to watch ads for extra turns for a week now. And I’m not getting the 5 free bubbles at the beginning anymore. I uninstalled, reinstalled, relinked…all the troubleshooting things and nothing has worked. I’ve even gone all the way back to replay easy levels to win a bunch to see if I had lost too many times and that hasn’t worked either. Is something broke or have I accidentally changed a setting or something?

Snow_Rider

@PrettyBubbles @johamilton

12091960

Hallo.

Ich habe auch dass gleiche Problem wie ihr ! Bei mir friert das Level 7930 jedesmal ein in der ersten Werbung für zusätzliche Kugeln,danach muss ich ganz aus dem Spiel herangehen!

Habe auch schon alles ausprobiert ,aber nichts funktioniert !

LG . Angela

Comments

earlhawk

I have the same problem on a ipad, the stste fram ad starts and runs briefly, gets down to 19 seconds and then goes back to the previous page and freezes. very frustrating.

orderhopfensitz

https://community.king.com/en/bubble-witch-saga/discussion/comment/3127539#Comment_3127539

Thank you for your time to jump in with your feedback; particularly to important “you will lose stuff” reference! :)

………….

In my opinion there should be a correction made in then “original” posting, and wherever else it is being falsely referenced.

At least for iPad and iPhone with regard to BubbleWitch3 there is no option to clear the app’s cache at the present time.

All the best,

Stefan

- - - - - -

Excerpt from our friends at apple.com.

Princess_Jessica

https://community.king.com/en/bubble-witch-saga/discussion/comment/3125807#Comment_3125807

Hello I'm so sorry it has took me so long to get with you to answer.

How to clear cache on a iPhone

Tap on the Settings icon and then choose General. Tap on the section iPhone Storage. Shortly, all apps and their storage usage will be listed. Choose the app for which you wish to clear the cache.

How to clear the app cache on an iPad

Open “Settings.”
Tap “General” > “iPad storage.”
Scroll down and tap the app for which you want to clear the cache.
Tap “Delete app.”

Once the app has been removed from your system, open the Apple Store and download the app you just removed.

orderhopfensitz

Thank you for helping to find an answer to this, i sure appreciate that.

>venting on<

The lack of detail in the earlier posted suggested steps are not helpful whatsoever and cause for more frustration.

>venting off<

Thank you,

Stefan

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3124022#Comment_3124022

Hi my friend I use android so don't know my way around an iPhone but I know one of our sweet moderators who do

I will ask her if she would kindly join and advise you on the process

@Princess_Jessica would you kindly help this player for me 💓

orderhopfensitz

https://community.king.com/en/bubble-witch-saga/discussion/comment/3123602#Comment_3123602

Hello,

Thank you for the feedback.

Re: “You clear the game cache by going into your device settings menu select apps the scroll to bw3 open it up and at the bottom you will see the clear cache option“

In my opinion it would be beneficial having this information in the original (issue fixed) posting added for anyone finding/needing more detail.

However, i cannot confirm these instructions to be correct, at least in my case, verifying on two devices with the following results:

iPad Air 2021
iPadOS version 17.5.1 (up-to-date)
BubbleWitch3 version 9.2.1.0 (up-to-date)

Screenshot: Settings > Apps > BubbleWitch3

Screenshot: Settings > General > iPad Storage > BubbleWitch3

Greetings,

Stefan

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3123101#Comment_3123101

Got it my friend

You clear the game cache by going into your device settings menu select apps the scroll to bw3 open it up and at the bottom you will see the clear cache option 💓

orderhopfensitz

https://community.king.com/en/bubble-witch-saga/discussion/comment/3122793#Comment_3122793

Hello,

I am sorry for having caused confusion.

Not quite sure what needs more explanation.

The message thread initially addressed an issue and problem.

@Snow_Rider noted in the post, from July 17, above that the issue was fixed by the team, and then called out steps one can take if the user were to encounter any more issues.

Bullet point 1 is self explanatory.

Bullet point 2 is self explanatory as well.

Bullet point 3, however, requires details on how you do that.

I hope this is of help.

Stefan

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3122622#Comment_3122622

Hi my friend

I’d be interested in learning where and how this is being performed. Did i miss the necessary instructions for that?

Can you explain a little more about wanting to know how and were this is being performed as it is performed by the person on there devices 💓

orderhopfensitz

https://community.king.com/en/bubble-witch-saga/discussion/comment/3117919#Comment_3117919

Hello,

Re: “Clear your app cache (don’t worry, this won’t affect your game progress)”

I suppose this also does not have any other impact on game, play, functions, etc.; all would be the same as before (aside of clearing this bug)?

I’d be interested in learning where and how this is being performed. Did i miss the necessary instructions for that?

Thank you,

Stefan

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3118813#Comment_3118813

Hi my friend I raised this with our cm and she sorted out the fix for us 💓

Alodiaamane

https://community.king.com/en/bubble-witch-saga/discussion/comment/3115805#Comment_3115805

Hi there!

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3118356#Comment_3118356

Yaaay 🥳 happy to hear that my friend

Happy gaming 💓

febbraio

https://community.king.com/en/bubble-witch-saga/discussion/comment/3117812#Comment_3117812

Grazie milleeeee. Bellissima notizia. Ho fatto in tempo a superare 3 livelli e sono a 7241. Notte notteeeee😍

Snow_Rider

Bubblific News! Our team of wizards has cast their spells, and now the issue causing the game to freeze has been fixed! 🛠️✨

🔮 If you encounter any more issues, here’s what you can do:

Make sure your game is updated to the latest version.
Try restarting the game and your device.
Clear your app cache (don’t worry, this won’t affect your game progress).

We appreciate your patience and understanding while we worked on this fix. Enjoy your enchanting journey! 💜

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3116839#Comment_3116839

https://community.king.com/en/bubble-witch-saga/discussion/comment/3117165#Comment_3117165

Hi guys you have been moved to here as this is the main thread for this opened by our cm and she will post any updates here

Your patience is gratefully appreciated whilst it is being looked into 💓

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3116965#Comment_3116965

on it 👍I have requested the discussion to moved over to the main discussion 💓

corderabby

Snow_Rider

@PrettyBubbles @johamilton

12091960

Hallo.

Ich habe auch dass gleiche Problem wie ihr ! Bei mir friert das Level 7930 jedesmal ein in der ersten Werbung für zusätzliche Kugeln,danach muss ich ganz aus dem Spiel herangehen!

Habe auch schon alles ausprobiert ,aber nichts funktioniert !

LG . Angela

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Hi Bw3 family 👪 Do you find Chatting and sharing a good thing I know I do? How about we keep in touch with each other and catch up daily or if you are busy then as often as you can Let's all share our plans for the day/evening ahead We can also share at the end of our day was it a good day or unfortunately a bad one as all…

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Hi witches and wizards How would like to win some gold Here is how…... Nero is admiring the fully decorated kingdoms holiday tree Can you correctly count all of the decorations on the tree 7 of you who can will be chosen at random to receive 30 gold bars each Please post your Game ID in your answer The contest will close…
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Hi bubble lovers 🎄✨️ We have a sweet message from us to you All you have to do to read your message is unscramble the letters then match them with their corresponding symbols Here are the scrambled words: enjoy my friends 💓
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Discussions
Latest news about Bubble Witch 3
Support
Get help & check the FAQs
Contests
Win Gold Bars and more!
Ideas
Help us make the game even better