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Bouncee Bonanza event in BW3

mollieQ
mollieQ Posts: 17

Level 2
in Support
Is anyone else having problems claiming the prizes for the Bouncee Bonanza event? Mine keeps saying "calculating results". It's been saying that for a couple of days now.

Best Answers

  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hey there @mollieQ, @Chicken_Slayer, thanks for pointing this out to me!

    This is still in testing phase and that's why there were a few issues with it. Sorry about that! Did you enjoy it though, @mollieQ? Any extra feedback on it (apart from the reward not being added) is more than welcome :)

    As for the reward, I'll add a few items to your account as compensation! all I need is your Game ID, check here if you need to know how to find it.

    Thank you very much in advance :) 
  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Great, @mollieQ, thanks for the feedback :) As for your reward, it's been added and is now waiting in your game. You'll get it next time you open the game! 

    Have a bubblicious time!
«1

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,068
    Hi @mollieQ are you still having issues with it? I will be honest, I haven't come across this one, can I check it is bubble witch 3 not one of the other games? 
  • mollieQ
    mollieQ Posts: 17

    Level 2
    Hi @Chicken_Slayer, yes it was BW3. 
  • Lady_Choo
    Lady_Choo Posts: 26,068
    Ok, have you closed it completely from the background and tried changing networks? sometimes its because an event has finished and it hasn't registered. Are you playing on ios or android?

    I'm also going to ask a colleague, @Lynette if she has heard of any issues? 
  • mollieQ
    mollieQ Posts: 17

    Level 2
    Hi again, I am playing from my android tablet. I have closed it completly from the background but I'm not sure what you mean by changing networks.
  • Lady_Choo
    Lady_Choo Posts: 26,068
    Are you playing via wifi connection? Could you try connecting to another network like a phone network? It rules out network issues :) 
  • mollieQ
    mollieQ Posts: 17

    Level 2
    Yes I am playing via wifi connection. I have tried switching as you suggested and it didn't help.
  • Lady_Choo
    Lady_Choo Posts: 26,068
    Sorry @mollieQ I am tagging our @QueenMia to see if she can help :)

  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hey there @mollieQ, @Chicken_Slayer, thanks for pointing this out to me!

    This is still in testing phase and that's why there were a few issues with it. Sorry about that! Did you enjoy it though, @mollieQ? Any extra feedback on it (apart from the reward not being added) is more than welcome :)

    As for the reward, I'll add a few items to your account as compensation! all I need is your Game ID, check here if you need to know how to find it.

    Thank you very much in advance :) 
  • mollieQ
    mollieQ Posts: 17

    Level 2
    Hi @QueenMia, thanks for getting back to me. Yes, I really enjoyed the bouncee bonanza event. I enjoy playing all the events except I find a couple of them (spooky library), (stella's lab) are too difficult to complete. My game id is 10183093409.
    Thanks @QueenMia and @Chicken_Slayer for your help.
  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Great, @mollieQ, thanks for the feedback :) As for your reward, it's been added and is now waiting in your game. You'll get it next time you open the game! 

    Have a bubblicious time!

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