Why cant i claim my trickies party rewards?

Hey there Bianca,

Sorry about that, we're having some issues with the Tricksies Challenge - Our Team are working on it.

In the meantime, please make sure the latest updates are installed and clear cache and cookies regularly. That should help prevent this from happening.

I have added the rewards to your account now. You'll receive them next time you open the game on your phone

Have a bubblific time!

Mia

Hi Chris,

I've added 2 boosters, some fairy dust and Gold bars to your account and I can see it's been added when you logged in via you android yesterday morning (CET time at least).

Maybe you haven't realise but that's been added

Thank you! The treats have been added, you'll find them next time you open the game.

Sorry again for the inconvenience. Remember to make sure you have the latest Game version and clear cache and cookies regularly to avoid that kind of problem

Have a Bubblific day!

Mia

All comments

Arrgghhh @vitavoice that is a bug that's under investigation, mine did the same

Hey @Chicken_Slayer and @QueenMia after I re-installed my game to get my rewards all my medals back are to 50 start dust instead of 4500

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images

Are you linked to the Kingdom instead @noctule, if not, I suggest you do that first to save progress before anything

If I reinstall the game will I lose my progress? I prefer not to link my account to facebook.

hi @noctule as soon as you have used your boosters up, you need to uninstall the game, reboot and reinstall it and all should be back to normal. Don't do it before you have used the boosters though as they are saved on your device and won't be able to be restored

It is on the list as far as I know and I know its frustrating. I have had this happen as well, but this is the only workaround at the moment. Hopefully once you have done it, it will work properly next time

Hi Queen Mia Thanks for getting back to me. I see that you have added a small booster to my account and I appreciate you making this gesture. However, the tricksies party claim is still stuck on my account. I wanted to know when this problem will be fixed. I really enjoyed the tricksies party feature and now I can't play it anymore as it is frozen. I have tried contacting customer service about it twice and all I get back is an automated email talking about game freezes and facebook. It's incredibly disappointing. Are there any updates on this?

Hi there @noctule, thanks a lot for the ID

I've now added some goodies to your game for the inconvenience!
And stick around for more goodies as we'll have some bubblific contests soon

Have a bubblicious time

@noctule that is perfectly fine! If you click on her tag (it will start with the @ sign and be green like this @QueenMia you will be taken to her page where you can send her a private message

Hi Queen Mia I added my ID to the notes last week but I don't feel completely comfortable having my ID posted on a public forum so I removed it. Is there a way I can share this privately. The other people on the site have not been asked to share this information publicly.

Thanks @QueenMia

Hi guys!

Thanks for flagging this to me @Chicken_Slayer, and sorry for the delay @vitavoice, @noctule.

@vitavoice - I was able to locate your account and I've therefore added a little compensation. You'll find it next time you open your game

@noctule, I'm sorry, I was not able to locate yours. In that case, as @Chicken_Slayer mentioned, I'll need your Game Id - Check here to know how to find it!

Any questions, let us know!

Thanks and until then, have a bubblicious time

Hi @noctule don’t worry, it’s on her list. I’m not sure where she is today but so far hasn’t been around. She will see it though don’t worry

Hi Chicken Slayer

I still haven't heard anything from the community manager about my request. Can I have an update please?

Thank you for replying@vitavoice , sometimes the games gets confused if playing on more than one device so I wanted to rule that out, can you find your player ID for me and I will let the CM know

How to find player ID

the only way way to clear it at this time is to uninstall reboot your phone and reinstall, then she will be able to send you your rewards and it will be gone

use any existing boosters you have first though as they will be lost.

Hie @Chicken_Slayer I use one device (Gtel X6 Pro) and yes I have internet connection while playing.

Hi @vitavoice and welcome to the community. Do you play on multiple devices and did you have internet while playing?
Could you let me know which device you are playing on please

Hie I'm also having the same problem with claiming my tricksies party rewards

its been weeks now please help

Thank you, I will tag our Community manager @QueenMia then hopefully when she is in the office Monday she will see it.

Yes it is Windows 10 PC.

Thanks @noctule if you follow that link, it should show you how to find yours...just checking, its windows 10 app direct to pc ?

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Accepted answers

Thank you! The treats have been added, you'll find them next time you open the game.

Sorry again for the inconvenience. Remember to make sure you have the latest Game version and clear cache and cookies regularly to avoid that kind of problem

Have a Bubblific day!

Mia

Hi Chris,

I've added 2 boosters, some fairy dust and Gold bars to your account and I can see it's been added when you logged in via you android yesterday morning (CET time at least).

Maybe you haven't realise but that's been added

Hey there Bianca,

Sorry about that, we're having some issues with the Tricksies Challenge - Our Team are working on it.

In the meantime, please make sure the latest updates are installed and clear cache and cookies regularly. That should help prevent this from happening.

I have added the rewards to your account now. You'll receive them next time you open the game on your phone

Have a bubblific time!

Mia

All comments

Lesa_D

I’m having the same problem. And the past three times they had the Tricksies event, I would play it till it was over, and at the end I wouldn’t get any of my rewards. They used to answer my questions within 24 hours. The last time I contacted them, they never replied. This time, they sent me to this forum. They need to hire more customer service representatives if they’re short staffed.

Creative_Elsa

Hi Chris, I don't have the answer for you but I will forward your message to a King Superstar to see if she can help you.

Hey there Chris,

How are you?

There are some issues with the Tricksies rewards, and we're working into it. In the meantime, I've added some reward on you account as compensation for the event.

I hope that helps! Happy popping

Mia

Creative_Elsa

Thanks @QueenMia for responding so quickly.

Hi Chris,

I've added 2 boosters, some fairy dust and Gold bars to your account and I can see it's been added when you logged in via you android yesterday morning (CET time at least).

Maybe you haven't realise but that's been added

Thank you, Chris! Very happy you got it all Happy Thanksgiving to you too from the whole team here!

Bianca_Rill

Hello im unable to collect my prizes from the tricksies game within bubble witch saga 3, if I hit claim some sparckles appear but no boxes and then it glitches and brings me right back to the main map part. Please advise, Thank you.

Creative_Elsa

Hi Bianca Rill,

There are issues with this event and the studio is trying to resolve it. I will pass your message along to a Community Manager who might be able to offer further help.

Hey there Bianca,

Sorry about that, we're having some issues with the Tricksies Challenge - Our Team are working on it.

In the meantime, please make sure the latest updates are installed and clear cache and cookies regularly. That should help prevent this from happening.

I have added the rewards to your account now. You'll receive them next time you open the game on your phone

Have a bubblific time!

Mia

I am also having problems with claiming the Tricksies Party prize as described by Bianca and others. How are you getting on with the fix for this problem?

https://community.king.com/en/bubble-witch-saga/discussion/247377/what-is-my-user-id-and-where-can-i-find-it#latest

Hi @noctule welcome to the community. In order for @QueenMia to look at this for you, could you tell us which device you are playing on, your game ID and the app version please

Hi The App version is 5.2.8.0. It's on PC. Sorry I don't know what you mean by game ID.

Thanks

Thanks @noctule if you follow that link, it should show you how to find yours...just checking, its windows 10 app direct to pc ?

Yes it is Windows 10 PC.

Thank you, I will tag our Community manager @QueenMia then hopefully when she is in the office Monday she will see it.

Hie I'm also having the same problem with claiming my tricksies party rewards

its been weeks now please help

Hi @vitavoice and welcome to the community. Do you play on multiple devices and did you have internet while playing?
Could you let me know which device you are playing on please

Hie @Chicken_Slayer I use one device (Gtel X6 Pro) and yes I have internet connection while playing.

Thank you for replying@vitavoice , sometimes the games gets confused if playing on more than one device so I wanted to rule that out, can you find your player ID for me and I will let the CM know

How to find player ID

the only way way to clear it at this time is to uninstall reboot your phone and reinstall, then she will be able to send you your rewards and it will be gone

use any existing boosters you have first though as they will be lost.