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Same here Rick.
I agree, it is happening to me as well and I don't get my money back. After today, I'll play without it. They are losing getting my money on that part. still haven't heard a reply. It has been two weeks or so with me as well. At first, I thought it was just me.
Hi guys
Please select the contact us tab at the bottom of this page and explain to our customer services they may be aware of a known issue with the event and may be able to compensate you
You will first receive an automated reply please reply back to this and explain again
please be patient and continue to persist with response replies to your automated email 💓