Why aren’t my stars converting to stardust?

Thanks for the heads up @PummyRaj hi @Noles_and_Bingo and welcome!
Can I just check that you are talking about the little house at the bottom of the screen? Once it reaches 15 and converts, have you clicked on it to see if there is anything waiting to upgrade in Stella's house? Sometimes that gives mine a kick.
Could you let us know which device you have as it sounds like we need to do some troubleshooting. Make sure your progress is backed up either with Facebook or the Kingdom first though

All comments

https://community.king.com/en/bubble-witch-saga/discussion/comment/3254619#Comment_3254619

@PrettyBubbles

Thank you for the suggestion. I followed your advice, but sadly, once again I only received a generated response and got redirected here :( This is the third time I have received this message. It does not appear that anyone in Customer Services is reading the messages. I just keep getting redirected and urged to give my feedback on the "experience" I received. Is there anyone within the community who can contact Customer Services on my behalf?

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3254610#Comment_3254610

Hi my friend sorry about that please reply once again and tell them that we have done everything we can in the community and we have advised you get extra assistance from customer services

please let me know how that goes 💓

https://community.king.com/en/bubble-witch-saga/discussion/comment/3254394#Comment_3254394

Thank you for responding @PrettyBubbles. I have used the Contact Us tab and got the initial automated reply as you mentioned. However, after providing further details, I was just redirected here to the Community, where I have already posted here, as well as created a new discussion in the Support section:

https://community.king.com/en/bubble-witch-saga/discussion/484591/star-counter-wont-update

Unfortunately, I just seem to keep getting redirected instead of receiving any help.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3254101#Comment_3254101

Hi my friend sorry you are having this issue

Please select the contact us tab at the bottom of this page and explain to our customer services

First you will receive an automated reply please reply back to this and explain again and provide device details and your game ID 💓

I am currently experiencing this same issue. After completing level 22 and earning 15/15 stars, the stars will not convert into star dust.

Ramalakshmi

Possible

Hi @Wingnut and welcome to the community.
It seems some are using non legit methods to jump ahead. I will pass the feedback on

Wingnut

Astral League just started and Susi already has 534? How is this even possible?

armchaircynic7

I have also been having the same issue for weeks.. completed many levels but stars haven't counted.🤷‍♀️🤷‍♀️

That is awesome @queenie_sue

Ok sure. Still enjoying the game. Finally made it to the beanstalk so can’t wait to get it decorated 😁

@queenie_sue welcome to the community

It will be fixed, but unfortunately we cannot say when as the studio have to work through a list of priority issues, not being able to get into the game being at the top. Along with keeping up with new levels. So it will be mended, we just don't know when yet

I’m having the same issue. Stars not converting to stardust. It’s been weeks. Waiting for this to be solved....

Hi @John1810 and @DebbieC89 the studio are aware but it might be a while before it is fixed. Apologies, but we appreciate your patience

John1810

My stars converted to stardust yesterday and then when the first 15 stars registered those converted but after that they stopped at 15/15 again and it's back to square one.

I have the same issue with my star dust remaining on 15
Android
Os8.1.0
ID DebbieChristmas89

I have the same issue with my star dust remaining on 15
Android
Os8.1.0
ID DebbieChristmas89

Hi everyone, the studio are aware and we are gathering your information for them, so thank you.
Unfortunately it might be a while before this is fixed as they have a list of things that they are working on. We appreciate your patience with this though

sofiechen

Hello there,
unfortunately I also have the same problem since a couple of days - stars collected in the house not converting to stardust...
I use an Iphone SE on IOS 13.2.2
User ID 10351598734 and game version 6.2.8
Thank you!

wozziewoo

I play on Win 10

My User ID is 3103166343

I've posted on here before & have gotten stardust in a big lump since, but it continues to happen & it's been a while since I've received any.

Welcome! 👋

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Accepted answers

All comments

David1

15 /15 star and stuck Please help me. I managed 10 levels and it still stands at 15/15 stars. The game is up to date. The mistake still exists.

Android

Version 6.2.7

ID David

John1810

Mine is Windows 10 Pro, Ver 1903, Build 18362.418. My ID is 1090153035. Not sure what you mean by the version number.

LadyRaffie

Hello everyone!

Thank you for sharing your device details and game ID.
Indeed, the Studio is aware of this issue and they are investigating it. We are currently collecting as much information as possible to be able to help you out.

Thank you and have a Bubblific day

wozziewoo

I play on Win 10

My User ID is 3103166343

I've posted on here before & have gotten stardust in a big lump since, but it continues to happen & it's been a while since I've received any.

sofiechen

I have the same issue with my star dust remaining on 15
Android
Os8.1.0
ID DebbieChristmas89

I have the same issue with my star dust remaining on 15
Android
Os8.1.0
ID DebbieChristmas89

John1810

My stars converted to stardust yesterday and then when the first 15 stars registered those converted but after that they stopped at 15/15 again and it's back to square one.

Hi @John1810 and @DebbieC89 the studio are aware but it might be a while before it is fixed. Apologies, but we appreciate your patience

I’m having the same issue. Stars not converting to stardust. It’s been weeks. Waiting for this to be solved....

@queenie_sue welcome to the community

Ok sure. Still enjoying the game. Finally made it to the beanstalk so can’t wait to get it decorated 😁

That is awesome @queenie_sue

armchaircynic7

I have also been having the same issue for weeks.. completed many levels but stars haven't counted.🤷‍♀️🤷‍♀️

Wingnut

Astral League just started and Susi already has 534? How is this even possible?

Hi @Wingnut and welcome to the community.
It seems some are using non legit methods to jump ahead. I will pass the feedback on

Ramalakshmi

Possible