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@PrettyBubbles
Thank you for the suggestion. I followed your advice, but sadly, once again I only received a generated response and got redirected here :( This is the third time I have received this message. It does not appear that anyone in Customer Services is reading the messages. I just keep getting redirected and urged to give my feedback on the "experience" I received. Is there anyone within the community who can contact Customer Services on my behalf?
Hi my friend sorry about that please reply once again and tell them that we have done everything we can in the community and we have advised you get extra assistance from customer services
please let me know how that goes 💓
Thank you for responding @PrettyBubbles. I have used the Contact Us tab and got the initial automated reply as you mentioned. However, after providing further details, I was just redirected here to the Community, where I have already posted here, as well as created a new discussion in the Support section:
Unfortunately, I just seem to keep getting redirected instead of receiving any help.
Hi my friend sorry you are having this issue
Please select the contact us tab at the bottom of this page and explain to our customer services
First you will receive an automated reply please reply back to this and explain again and provide device details and your game ID 💓
I am currently experiencing this same issue. After completing level 22 and earning 15/15 stars, the stars will not convert into star dust.
Possible
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Hi my friend our team have replied to your support ticket 💓
Thank you so much @PrettyBubbles ! I checked my inbox this morning and received a reply to my email to Support. I will let you know how things go from here, in case other players experience the same issue ❤️.
You are very welcome my friend and yes please do it will be very helpful 💓
I received several troubleshooting suggestions yesterday, which I followed, and also tried spending down my accumulated Star Dust to see if the star counter on Stella's House would update. However, the problem did not resolve itself. Today I was advised to uninstall and reinstall the game. I was told I would probably lose some free boosters that I had earned, but unfortunately, this actually reset my game to level 1. Sadly, at this point, I believe I will stop playing the game, as a solution has not been found and I risk experiencing the same problem again.
Thank you for your attempts to assist me. Hopefully, the problem will be further explored and a solution can be found. If so, please let me know, as I had only just begun playing this cute game.
Hi my friend if you play any level then close down and leave your device off for a moment or two any saved level progress will restore 💓
Thank you for the tip! I re-loaded the game to try out your advice, and came to realize that I had actually been logged out of the game 😅! The star counter on Stella's House has finally reset, so it seems that re-installing the game did correct that part of the problem. However, I still was not rewarded with Star Dust for my progress. I was supposed to have received 1,000 Star Dust for completing level 22 and collecting the 15 stars. Would it be possible for someone to send me that dust?
That is good news
Regarding the stardust unfortunately its the one thing that we do not replenish 💓
I think because I never receive the reward in the first place, do to the glitch, an exception was made. Support kindly decided to award me the star dust I missed out on, and my game is now running smoothly again. I am very grateful for all the assistance I received from both Support and the Community! Now I can get back to chasing down Wilbur ;)
Well, unfortunately, the bug has reoccurred :( Re-installing the game would not be a big deal, but every time I do so, I will lose my free boosters and not be awarded the 1,000 star dust…
I just had the same error occur! I collected all 15 stars and they never converted into stardust! Interestingly, prior to this I had to keep exiting the game and relaunching the app for my star counter to go up. I tried the same method after I earned all the stars, but this time nothing changed. Apparently this is going to be a reoccurring problem. 😫
Hi my friends sorry for the problem
I have raised it once again for further investigation 💓
Hi my friend I have been advised to ask you explain the issue has re occurred in your recent reply email from customer services 💓
Hi my friend Please select the contact us tab at the bottom of this page and report to our customer services
First you will receive an automated reply please reply back to this and explain again 💓
No problem! I will get on that as soon as possible. Thank you for raising attention to Support.
Thank you, PrettyBubbles! I just sent in a support ticket of my own. I hope support can figure out what to do.
@PrettyBubbles, I wish to update you on this matter. As I said in my previous post, I contacted support about the bug and received an automated reply and a redirect to this discussion board. I did as I was instructed and replied back to the email and reexplained the problem I am experiencing with the star counter. This morning I received another reply, but rather than getting reassurance that my concern had been heard, I was once again told to visit the discussion boards. I am not sure what else I can do to at this point. Thank you.
Hi my friend sorry you didn't the support you needed
I will raise it and see how further we can help 💓
Dzień dobry, Po kilkumiesięcznej nieobecności wróciłam do gry. Mam 1111 lvl i straciłam wszystkie boostery które zbierałam przez całą grę. Poproszę o zwrot. Dziękuję bardzo. Pozdrawiam,
Hi Witches and Wizards! 💜 We wanted to give you a quick update about missing items in the Cat’s Beanstalk — an issue many of you have been reporting for quite some time. First of all, thank you for your patience and for continuously flagging this with us. We know how frustrating it is to wait this long for a fix. The…
I received this message frequently. The third post doesn't show up? Approved? Sometimes it pops up later. Sometimes not at all even though the message goes away.
Hi, I would like to delete one of my friends. How can I remove them? ( there is no option in the game) Thanks
Is there bagde for 2000 or 1000 in bubble witch 3 saga.My level is 2002..I want both badge.. Please help
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello witches and wizards! 🧙♀️🧙♂️ Wondering what the latest level is in Bubble Witch 3 Saga? You’re in the right place! ✨🎯 🗓️ New levels are released every Tuesday, so there’s always a magical challenge waiting just ahead! 📍As of November 25, the latest available level is 10960. Enjoy the new content and have a bubblific…
