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Why arenβt my stars converting to stardust?
Answers
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Thank you for responding @PrettyBubbles. I have used the Contact Us tab and got the initial automated reply as you mentioned. However, after providing further details, I was just redirected here to the Community, where I have already posted here, as well as created a new discussion in the Support section:
Unfortunately, I just seem to keep getting redirected instead of receiving any help.
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Hi my friend sorry about that please reply once again and tell them that we have done everything we can in the community and we have advised you get extra assistance from customer services
please let me know how that goes π
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Thank you for the suggestion. I followed your advice, but sadly, once again I only received a generated response and got redirected here :( This is the third time I have received this message. It does not appear that anyone in Customer Services is reading the messages. I just keep getting redirected and urged to give my feedback on the "experience" I received. Is there anyone within the community who can contact Customer Services on my behalf?
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Hi my friend our team have replied to your support ticket π
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Thank you so much @PrettyBubbles ! I checked my inbox this morning and received a reply to my email to Support. I will let you know how things go from here, in case other players experience the same issue β€οΈ.
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You are very welcome my friend and yes please do it will be very helpful π
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I received several troubleshooting suggestions yesterday, which I followed, and also tried spending down my accumulated Star Dust to see if the star counter on Stella's House would update. However, the problem did not resolve itself. Today I was advised to uninstall and reinstall the game. I was told I would probably lose some free boosters that I had earned, but unfortunately, this actually reset my game to level 1. Sadly, at this point, I believe I will stop playing the game, as a solution has not been found and I risk experiencing the same problem again.
Thank you for your attempts to assist me. Hopefully, the problem will be further explored and a solution can be found. If so, please let me know, as I had only just begun playing this cute game.
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Hi my friend if you play any level then close down and leave your device off for a moment or two any saved level progress will restore π
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Thank you for the tip! I re-loaded the game to try out your advice, and came to realize that I had actually been logged out of the game π ! The star counter on Stella's House has finally reset, so it seems that re-installing the game did correct that part of the problem. However, I still was not rewarded with Star Dust for my progress. I was supposed to have received 1,000 Star Dust for completing level 22 and collecting the 15 stars. Would it be possible for someone to send me that dust?
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