Why aren’t my stars converting to stardust?

I think because I never receive the reward in the first place, do to the glitch, an exception was made. Support kindly decided to award me the star dust I missed out on, and my game is now running smoothly again. I am very grateful for all the assistance I received from both Support and the Community! Now I can get back to chasing down Wilbur ;)

I just had the same error occur! I collected all 15 stars and they never converted into stardust! Interestingly, prior to this I had to keep exiting the game and relaunching the app for my star counter to go up. I tried the same method after I earned all the stars, but this time nothing changed. Apparently this is going to be a reoccurring problem. 😫

No problem! I will get on that as soon as possible. Thank you for raising attention to Support.

@PrettyBubbles, I wish to update you on this matter. As I said in my previous post, I contacted support about the bug and received an automated reply and a redirect to this discussion board. I did as I was instructed and replied back to the email and reexplained the problem I am experiencing with the star counter. This morning I received another reply, but rather than getting reassurance that my concern had been heard, I was once again told to visit the discussion boards. I am not sure what else I can do to at this point. Thank you.