Issue with badge rewards

MNeal3 · June 2019

My rewards for my badges have changed. Last week I had some that were going to be worth 2500 fairy dust and now they just show 50. This has happened several times. I Have been earning badges, but I only get 50 every time, and I know they increase with each level. But in my case it will only give 50. please help.

MNeal3 · July 2019

Thank you! I downloaded the mobile app, and the rewards are fixed on there! I appreciate all the help!

QueenMia · June 2019

Hi @MNeal3 and welcome to the Community

We have had issues with these in the past, but it's been fixed for a few weeks now. Could you please let me know what device you're playing on as well as what game version you're running?

Also, I would recommend you to update to our latest game version (from today) to avoid any kind of issues with the game

Please let us know!
Thanks

MNeal3 · June 2019

Playing on Dell Inspiron laptop, using Chrome. As far as I know I have latest version of game. This has been an ongoing issue for me. How do I tell what version I am playing and update it?

Lady_Choo · June 2019

Hi @MNeal3 Mia is on leave at the moment so I will try to help.
Just to confirm you are playing via the browser not the windows 10 app?
Could I ask you to clear your cache and cookies and see if that helps. If you are not sure you can find out how to do that here

**Superstar Information Post** Troubleshooting help — King Community

Then please come back and let me know if its worked or not

MNeal3 · June 2019

Playing thru facebook bubblewitch app, cleared cookies and cache and still not corrected

Image: https://us.v-cdn.net/6030983/uploads/editor/gg/j1a6f6rzqv3e.jpg

Lady_Choo · July 2019

Thank you for them, I will pass it over to the acting CM while Mia is away. I know we had this issue a while back on mobile so they maybe need to look at this one too

MNeal3 · July 2019

Thank you! I really appreciate all the help.

Lady_Choo · July 2019

You are welcome, if the game is not behaving properly, you won't enjoy it and we don't want that! I have sent her a message so I will let you know as soon as I hear anything if she doesn't sneak here first

Jelly_Jenny · July 2019

Hi @MNeal3

This issue with reduced rewards for badges turned out to be a bit more complex thank expected - the game team hasn't been able to resolve it just quite yet.

I understand that it's a frustrating issue to have but perhaps you would like to try out a workaround: You shouldn't have issues with these rewards on mobile or if you have a Windows 10 app you can download the app version from the Microsoft Store.

I have sent a little compensation your way too.

MNeal3 · July 2019

Thank you! I downloaded the mobile app, and the rewards are fixed on there! I appreciate all the help!

Lady_Choo · July 2019

woohoo awesome!!

Issue with badge rewards

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