Why aren’t my stars converting to stardust?

Thanks for the heads up @PummyRaj hi @Noles_and_Bingo and welcome!
Can I just check that you are talking about the little house at the bottom of the screen? Once it reaches 15 and converts, have you clicked on it to see if there is anything waiting to upgrade in Stella's house? Sometimes that gives mine a kick.
Could you let us know which device you have as it sounds like we need to do some troubleshooting. Make sure your progress is backed up either with Facebook or the Kingdom first though

All comments

Sissy83

I am having the same problem as some of the other players my stars are not converting and I've been counting and they have added up to a lot how can I fix this

Another complaint is the thing with the hats. Either turn off the slow messages that come after winning a hat that have to have OK pressed to start up again or do away with the hats altogether. I have played before and got up to the point that I created everything that could be created top and bottom, around 1600 or 1700 and never had to mess with the hats before. My hard drive died and they had to replace it and I had not registered and had to start over. If this was my first time playing I would probably drop the game because they have slowed down game play and added too much to the game without having made much effort to test things before they added them.

Thanks, my user id is 10890153035. Have they found a solution to the stars not converting to stardust? My count remains at 15/15 and I have been through at least two chapters and am about to finish another with no stardust for stars which means no increase in what the kittens can do. I would rather not have league at all if it is what is messing up the star count.

What is my User ID and where can I find it? — King Community

John1810 said:

I have the same problem. It started when the league challenge began. It went for several series and then all of it showed up but when the counter went to 15/15 again it hasn't moved or added any dust to my stash. Cannot the glitch be fixed. The other messages had a user id listed. How do I find out what my user ID is?

@John1810 and welcome to our bubblicious community!
You can find out how to see your user ID here

I have the same problem. It started when the league challenge began. It went for several series and then all of it showed up but when the counter went to 15/15 again it hasn't moved or added any dust to my stash. Cannot the glitch be fixed. The other messages had a user id listed. How do I find out what my user ID is?

So it fixed it self and credited me the added starts I gathered, but it's now once again stuck at 15/15. Playing on an android cell phone and user I'd is 10805988725.

LadyRaffie

Hey everyone

I'm merging all the threads about this issue into this one so we can gather more info to the Studio.
As I said previously, we have passed all this info (and we are updating them with all you are telling us) and they are investigating.

So, thank you for your patience and as soon as I get an update from them on this, you guys will be the first ones to know about it

Have a Bubblific day

suzie_conway

I am having the same problem, my last 2 passed level stars did not update on the House, its stuck at 15/15, what do I need to do to fix this issue

Petra_Warwick

Don't worry, it will all add up after the League challenge finishes...They are converting, only you can't see it while the challenge is on...

hseward

My stars are not converting to star dust. It's stuck at 15 & I cannot upgrade anything in the treehouse since the stars are not counting.
Issues started as soon as the new challenge started
I've sent emails to support & I receive information about not getting any lives from friends. Frustrated. Have played this game for years.

I contacted support a few days ago and I still haven't heard anything from them other then they got my orginal message but I did let them know that several people are having the issues. Wish they would do something.

Rejay

I have the same issue as well. It has been going on since the newest challenge started, Broomstick League.

I have uninstalled twice but still not corrected.

I play on a Galaxy S tablet running Android 6.0.

My user ID is 1010617810

Thank you!

Image: https://us.v-cdn.net/6030983/uploads/editor/wr/sfvzyf4zd07s.png

Rejay

I have the same issue with star dust not converting.

Silvio87

My stars are 15/15.

I do not get dust.

I can continue to build Stella's house.

I miss about 20,000 dust.

wozziewoo

I've had the same issue. I've completed almost 2 chapters since I last received credit & probably close to 45+ stars, so 3000 stardust.

I play on Windows 10

My User ID is 3103166343

wozziewoo

I've had the same issue & was just coming here to say the same thing. I've completed almost 2 chapters since I last received credit & probably close to 45+ stars, so 3000 stardust.

My User ID is 3103166343

magda888

cahl

I also have this issue. I'm on Android. User 10849315586.

magda888

ive got a problem. During challenge my stars doesnt convert into stardust. I tried to contact the support but there is no answer

NoneTheWiser

I am also having the same problem. I am playing on PC and my ID is 10763000321

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Accepted answers

All comments

Sissy83

I am having the same problem as some of the other players my stars are not converting and I've been counting and they have added up to a lot how can I fix this

I'm no expert but my bet is that it is poor untested programming. In other words this is an unintended result of making changes to the game without beta testing. I'm about ready to give up on the game. It has to be difficult to program across so many platforms and this may only be happening on a few.

juliegirl59

How do I get the upstairs vine for Stells's house? Please send me a answer. Thank you. Juliegirl59

When you have bought all of the upgrades for the house area it will appear.

LadyRaffie

Hello everyone

We've already reported this to the studio so they can have a closer look at it. As well as with the issue of the hats.

You guys are being very helpful providing Id's, screenshots and platforms from where you play and all of that is being used to solve the issue. I will update you on this as soon as the Studio reports back.

Hope this doesn't affect your enjoyment of the game too much!

There is another glitch that goes along with the stardust glitch and it is much more subtle. When I get a quest it is always completed on the next turn whether or not the challenge has actually been met. As an example this morning I had a quest to destroy 30 of the husk that surround the balls (you know the ones that open and close). My round did not even have any of these and yet when I was completed (without winning the round) the quest was marked complete and I was given the dust. This has been happening for quite a while and I am not sure whether it is related to the other issue or not.

LadyRaffie

Hello @John1810

Thank you for the info! I will pass it on the Studio and see if that helps

Have a Bubblific day!

ariver105

Hi I'm having the same problem. Stars stuck on 15 and not converting to start dust. I have restarted, cleaned cache, any ideas?

Hi @ariver105 if you could come back and let us know your player ID and which device you are playing on please, that would be a huge help as its been reported to the studio and they are looking into it

mandycrone

I’ve been having the same issue for awhile with my stardust bar being stuck at 15 and not getting my stardust.. I’ve got a lot of stars that’s going to waste because I’ve not got credit for passing levels. My User ID is 3152178547. I’m using a iPhone

ariver105

I tried uninstalling and installing bubble witch.. But my stars are still frozen

Yes, I am pretty sure that it is a programming glitch across all platforms from all that I have read.

ariver105

Thanks..guess we can't play until they fix this. No point to playing

It did it again it resets itself and then once I hit 15/15 it freezes again. Gamer ID is 10805988725 on android cell phone.