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Hi Cheryl and thank you for posting on King care.
I have had that exact same issue. I noticed the lack of connection happens when the quest has finished but it hasn't registered in your game.
Are you connected to either the Kingdom or Facebook? Try this troubleshooting to see if it helps.
Nothing I did made a difference, then a few days ago it suddenly was working fine. There have been a couple iPhone updates and not sure if any game updates but whatever it was, it is fixed now.
It was maybe something that was fixed in the background then! Thank you so much for letting me know, glad its working now