To better understand your issue, is there any way you could provide us with a screenshot? Could you also provide us with your Game Id? Here you have the link on how to find it
Thanks @tracd_david for the screenshot. It certainly helped a lot to understand it! I reported to the Studio and they are investigating this issue. As soon as they get back to me with a fix I will let you know Still always make sure to have the latest game version installed and clear cache and cookies regularly to avoid any kind of issues