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Level 2127 magic spell hangs - bug

drakulina
drakulina Posts: 3

Level 1
edited February 2020 in Support
I have played several times this level and 3 times I got the magic spell. Each time the game froze without any bubble being served.

Answers

  • LadyRaffie
    LadyRaffie Posts: 4,124
    Hello @drakulina :)

    Welcome to our Community :waving:

    Have you checked our FAQ section? There you will find this troubleshooting on Game keeps freezing or crashing.

    Hope it helps ;)

    Have a Bubblific start of the week :chuffed:


  • gurra66
    gurra66 Posts: 4

    Level 1
    I have the same issue. Moreover the disappearing orbs do disappear but never reappear, leaving the halo behind and no progress possible.
  • Lady_Choo
    Lady_Choo Posts: 26,177

    Good evening @gurra66 have you tried the troubleshooting too?

  • gurra66
    gurra66 Posts: 4

    Level 1

    Yes, I have. I also have the latest version of both iOS and the game. Here is a screenshot with the orbs in disappeared mode (they never reappear).

    CD349035-D176-4522-8A86-588E593FF59D.png


  • George_123
    George_123 Posts: 1

    Level 1

    I have the same issue. The disappearing orbs do disappear but never reappear, leaving the halo behind and no progress possible.

    Also I tried the troubleshooting... I have Android...

    Screenshot_20200229-002357.jpg


  • bw3bb
    bw3bb Posts: 3

    Level 1
    Screenshot_20200227-094258.png

    Same as me. Tried the troubleshooting but this level didn't change.

  • LadyRaffie
    LadyRaffie Posts: 4,124

    Hello everyone!

    Thank you very much for the screenshots and all the info. Also for trying the troubleshooting steps. We need sometimes to rule things out to understand better what the issue might be.

    Let me talk with the Studio and see if they can bring some light to your issue.

    Keep you updated!

    Thanks again and have a Bubblific start of the week🤗

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