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    Level 2127 magic spell hangs - bug

    Posts: 3

    Level 1
    edited February 2020 in Support
    I have played several times this level and 3 times I got the magic spell. Each time the game froze without any bubble being served.

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    Answers

    • Posts: 4,124
      Hello @drakulina :)

      Welcome to our Community :waving:

      Have you checked our FAQ section? There you will find this troubleshooting on Game keeps freezing or crashing.

      Hope it helps ;)

      Have a Bubblific start of the week :chuffed:


    • Posts: 4

      Level 1
      I have the same issue. Moreover the disappearing orbs do disappear but never reappear, leaving the halo behind and no progress possible.
    • Posts: 26,582

      Good evening @gurra66 have you tried the troubleshooting too?

    • Posts: 4

      Level 1

      Yes, I have. I also have the latest version of both iOS and the game. Here is a screenshot with the orbs in disappeared mode (they never reappear).

      CD349035-D176-4522-8A86-588E593FF59D.png


    • Posts: 1

      Level 1

      I have the same issue. The disappearing orbs do disappear but never reappear, leaving the halo behind and no progress possible.

      Also I tried the troubleshooting... I have Android...

      Screenshot_20200229-002357.jpg


    • Posts: 3

      Level 1
      Screenshot_20200227-094258.png

      Same as me. Tried the troubleshooting but this level didn't change.

    • Posts: 4,124

      Hello everyone!

      Thank you very much for the screenshots and all the info. Also for trying the troubleshooting steps. We need sometimes to rule things out to understand better what the issue might be.

      Let me talk with the Studio and see if they can bring some light to your issue.

      Keep you updated!

      Thanks again and have a Bubblific start of the week🤗

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