QueenB

Community Manager

Comments

  • Hi @gabylucaroni thanks for your message. A quick note that the Community here is in English only. Just to clarify, ads including Sweet Cinema aren’t guaranteed to be available all the time. Ads can also disappear if: There are no ads available at that moment The game doesn’t have a stable internet connection The feature…
    in Porque no veo mis anuncios ni el cinema dulce? Comment by QueenB 12:46PM
  • Hi @fbcunha thanks for your message 😊 Just a quick note that the Community here is in English only. If you need help with the game, you can contact Player Support directly through the game app, and you’ll be able to do that in your preferred language, including Portuguese. To reach Player Support, follow the steps: Go to…
    in Perguntas em português Comment by QueenB 12:42PM
  • Hi @christinewupp thanks for letting us know. I’ve gone ahead and archived that discussion for you. All sorted ☺️
    in Please delete discussion Comment by QueenB 11:51AM
  • Hello @emine22 and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️…
    in Güçlendirici sarı top Comment by QueenB 11:46AM
  • Excellent @venkatamadav 🥳 and thanks for sharing this milestone with us 🤩
    in Winter wonders Comment by QueenB 11:45AM
  • Hi @Charliefarley thanks again for your patience and all the details you’ve shared so far.I know this has been dragging on for a while now, and I really want to help get it sorted. Let’s take this step by step: About the posting issue: We've confirmed your permissions and your account seems to be in order so we're not…
    in Unable to start a new discussion? Comment by QueenB 11:32AM
  • Hi @Deal_One thanks for posting. If you’re able to, could you share a screenshot of Level 8720? Some of our community members are great at spotting patterns and sharing tips once they can see the board, especially on levels that block progress for a while. Once we can see how the level looks, you’ll likely get some good…
    in Is there a trick to beat level 8720? Comment by QueenB 10:18AM
  • Thanks for reaching out to us @CherylG007, This is a know issue which we are working to get fixed ASAP. In the meantime, you should be able to click on Retry to get out of this pop up. I've merged your discussion to this post so you get an update when we have any news to share about this ☺️
    in 🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix! Comment by QueenB January 13
  • Hi @jt42492 thanks for flagging this. Just to help us look into it properly, could you share a bit more detail? Which level did this happen on? What game version are you currently on? (you can find this in the game settings) Which device are you playing on? The fix mentioned above went live in version 1.317, so this info…
    in Quick Update on Levels Ending Too Early Comment by QueenB January 13
  • https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3462890#Comment_3462890 Thanks for confirming! Since you’re playing on Facebook, there’s one thing that’s worth checking first. Facebook permissions for games can sometimes expire (usually after around 90 days), and when that happens it can affect…
    in boosters Comment by QueenB January 13
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