QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/458884/please-restore-my-game-levels-to-1831 Hi Sandy, Welcome to the community 😊 Sorry to hear that you lost your game levels on your iPad and iPhone. If you have used a Facebook or a King account to back up your game progress, then they should still be backed up.…

https://community.king.com/en/candy-crush-saga/discussion/458881/feature-missing Hi and welcome to the community 😊 Some features, like the ads, are part of tests that we run to improve the game. These features may not always be available to all players at the same time and might come and go as we gather data and make…

https://community.king.com/en/candy-crush-saga/discussion/458883/what-is-this-adtrack-king-com-didn-t-send-any-data Welcome to the community! Thank you for bringing this to our attention. Could you please provide a screenshot of the error message that you are getting and confirm the browser you are using? This will help us…

https://community.king.com/en/candy-crush-saga/discussion/comment/3110405#Comment_3110405 Hi Amoonmoon 🐧💖 That’s such a sweet gesture! We’ll make sure to dedicate your share of gold bars to your dear friend @MiladyR. Thank you for spreading kindness and love in the community. It’s truly appreciated 🥰

https://community.king.com/en/candy-crush-saga/discussion/458878/i-want-back-up-my-old-account Hi Jayparmar1199, welcome to the community 😊 If you want to backup your old account, here’s what you can do: Make sure you’re logged into the game with the old account you want to back up. You can log in using your King account…

https://community.king.com/en/candy-crush-saga/discussion/458877/watching-ads-to-get-more-moves Hi Adr1an1122, Thank you for bringing this to our attention. I'm sorry to hear about the issue with the ad not giving you the reward. Could you please provide a screenshot of the ad in question and also, the game app version you…

https://community.king.com/en/candy-crush-saga/discussion/458870/lost-all-my-boosters Hi Vazva and welcome to the Community 😃 I'm sorry to hear about the trouble with your boosters and the game accelerator. Unfortunately, boosters are stored locally on your device. This means that if you reinstall the game, you may lose…

https://community.king.com/en/candy-crush-saga/discussion/458866/game-gets-frozen-on-the-chocolate-box-screen-x-4-days Hi there and welcome to the community 😃 I'm glad to hear the feature works on your mobile device but may I ask what is the other platform you are having this issue on? Is it on Facebook via browser or…

https://community.king.com/en/candy-crush-saga/discussion/comment/3110051#Comment_3110051 Me again 😀 Can you let us know which game app version do you have installed? Thanks 🙂

https://community.king.com/en/candy-crush-saga/discussion/comment/3110051#Comment_3110051 Hi Christine, Thanks for pointing out the issue with level 2823 and for explaining it so well 🙌 Sorry about the trouble with those exploding candy bombs! I've shared your feedback with our level designers, and I included your cool…