QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/comment/3101077#Comment_3101077 Hi Matt, nice catch 😉 Can you let us know which game app version you have installed and which device you are playing on?
  • https://community.king.com/en/candy-crush-saga/discussion/457036/i-have-a-problem Hi shathaahmed, Has anyone else been playing the game on the iPad before? It could be that the game is not connected to the correct account. Can you double check and see if the email address is correct? If yes, disconnect the game app from…
  • https://community.king.com/en/candy-crush-saga/discussion/457055/my-game Hi sadarejadesola and welcome to the Community 😀 Please restart your game app now, and see if you are back on track!
    in My game Comment by QueenB June 2024
  • https://community.king.com/en/candy-crush-saga/discussion/457054/oui Hello and welcome to our Community 🤗
    in Oui Comment by QueenB June 2024
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3100954#Comment_3100954 Ahha yes, I missed that 🙈 thanks for the tag and I will share this feedback with the team 😉 Thank you @christinewupp for your feedback and assistance 🤗
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3101316#Comment_3101316 Hmm 🤔 Can you play a few levels and leave the game open for a while and see if the events comes back?
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3101382#Comment_3101382 Hi Peter_Tornaros, Thank you for providing all the details and timestamps. I've passed on this information to the team for further investigation. We understand how frustrating this is, especially with the time and effort you've put…
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3100747#Comment_3100747 Thank you very much for confirming the issue JOHN and I will pass this on to the team but seeing that this is not something that is stopping you from playing, we will keep collecting more player reports to gather more details in order…
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3081906#Comment_3081906 I'm very sorry to say that you are right, your device is no longer compatible with the game seeing that it needs to have version 12.0 and up for the game to work. Do you have any other device you can switch to? If you need help…
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3101138#Comment_3101138 Hi Joker 2415, Can you share the message that you get to update your game app and also share the details of your Kindle so we can check if it's still compatible? Thank you!