QueenB

Community Manager

Hi @__MULLIGANACEOUS__ I can definitely see that this change has sparked a lot of discussion, and I appreciate everyone who has taken the time to share detailed feedback and examples around how the Hand Switch booster is used during gameplay. A lot of the comments here explain not just that players miss the booster, but…

Excellent, thank you @dadax, we're reaching out to support with the additional info 😉

Hi @Lizzbizz 😊 Thank you for sharing this! It is lovely to hear that you enjoyed the Jurassic Season music so much. The music and atmosphere are such a big part of making each season feel special, so feedback like this is really helpful. I also like your suggestion about being able to choose which gameplay music to listen…

@christinewupp, sorry, the tag was not working on my previous reply

I have no idea why this post won't let us change it… tried removing the bullet points but not working so let me look into this further 🤔

Hi @oo1414 😊 No worries, this can sometimes happen automatically when an image is uploaded and the system cannot properly process it right away. It does not mean there is anything unsafe or wrong with your screenshot. In some cases, this can be caused by a temporary upload issue, browser cache, connection delay, or the…

Hi @dadax 😊 Thanks for sharing the extra details. Could you please share a screenshot showing the Booster Wheel timer in your game? If possible, please also let us know: • Is the long timer showing on the Booster Wheel in the Events tab, on the Saga map widget, or both? • Are any other timed features affected as well (for…

Hi everyone 😊 Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen include: Freezing on the…

Hi @Darleneblue3 If the game freezes when opening the Daily Treat Machine, don’t worry, your progress should not be lost as long as your game is connected to a King or Facebook account. Please try these steps first: Update the game to the latest version Restart your device Make sure your device software is updated Clear…

Hi @15135262812 Sorry to hear your game has been freezing. If it happens both when opening the game and during levels, let’s first try a few quick checks: Make sure the game is updated to the latest version Restart your device completely Check that your device software is updated Free up some storage space if your device…