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🎬️ Video ads disappearing or not available
We've noticed some concerns about video ads disappearing or not being available in the game. We want to clarify that the video ad feature, like all ads and promotional features, is currently in a testing phase within the game. This means that while some players may receive Lives, others might get Boosters or other items…
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Can't Opt Out of Candy Royale!
I truly do not like this little sub game and I don't want to play it. But lately when it's popping up, there is no X in the right hand corner for me to decline. It's just forcing me to opt in in order to continue playing the game this is absolutely no good. Is this a glitch? If so, when will this be fixed?
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⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️
This discussion was created from comments split from: I am trying to log into my account and keep getting OOPs something went wrong message. I checked my.
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Screen goes black after showing ad (Edited by CM: Reported to the Studio)!
Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
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🚨 Are you experiencing issues with the game? Check here before posting in Support!
Are you experiencing issues with the game? Look no further as these are the most common issues and most frequently asked questions in Candy Crush Saga. The two absolute most common questions here in Community are: I have lost my progress or all played levels? If you suddenly are back to level 1 or the game has been lost,…
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Why did y’all take all my saved lives
I had saved lives for a long time and y’all took all of them today. Why?
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I cannot share my jakpot with others, how?
I cannot share my jakpot with others, how?
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Level 10565
It is not giving me any chocolates in order yo complete, I have done this 3 times and I am getting no where. I would love to get off of this level, please. Please fix the glitch. Frustrating
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I think this person is cheating they been jumping 12,000 to 18,000 each time I don’t believe that’s
I’m the keeeper person I was in first for a couple hours and her candy’s jump way too fast it’s not possible
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The game kicked me out
The game kicked me out it’s not saying anything and I was in 1st place of the knockout rounds finale. and there only 2 hours left before it’s over what is going on I was in the all stars tournament
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Why don't I receive Ad for extra moves anymore?
ITs been weeks now still no help from you guys, this particular level is becoming tiring
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How do I get a visa to travel to the All Stars event from Brazil?
How do I get a visa to travel to the All Stars event from Brazil?
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All stars - form
Hello all, I'm #1 on the 1 knock of and did not receive any form yet. Can you help?
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Will you still get credit for all the purple candies if…….
…..you don’t wait for them to be gathered after completing a level? Can you just click past that?
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Level 5359
never have even come close to getting through this level, seems as though ive reached one where its virtually impossible without a purchase!! finally caved after two weeks and bought the small, did not win. Ready to delete this out of my life
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Cheating in All stars
how do I report cheating in all stars? I have been competing honestly and there obviously cheating going on
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Hello I live in Portugal, but I'm in vacations on Asia.... Can I still play on all stars?
Hello I live in Portugal, but I'm in vacations on Asia.... Can I still play on all stars?
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ALL stars
Alguém do Brasil está nas fases finais do ALL star?
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Dağ name
tiger
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I submitted the form for all stars but by miss forgot the check for one the question.. can I get the
Can I get the form again?
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Lost level 4784
Hi, I went to buy 10 gold bars, so I could finish the level, while doing that I was reset and couldn't continue. I lost my streak which means all the level benefits plus I was also last few in the competition with 20 gold bars available at the time. Very frustrated and upset as I only bought the bars to help me continue.…
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I can't recover my progress
Hello good evening, I recently had my Facebook hacked and due to some practical reasons it was deactivated, I can't log in, I already signed an account with the same Facebook email and I still can't recover my progress, could anyone help me, I passed two qualifiers, one in first and another in third and I was first in the…
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Purchases & gold bars
I am unable to purchase. It says either that the connection failed or that no funds were taken from the account. Please help
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If I used a different email on the All Star form
if I use a different email on the All-Star form than what my game is signed in on do I need to change this? And if so, how do I do this?
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Cheating player in All Start
Hi, There is no way player GKW is now number 2 in quest of the leadership board. I had 7577879 purple candies collected and I was on top of my group. The player was behind me by 150,000 candies, but within an hour when I returned to play, I found players leading our board leaving at 7577879, and the board was showing that…