I do not receive lives (Working on a fix - Please READ)

mreinsmith

Game ID 4586896080
Kingdom account only
I can ask for lives
I get requests and send them
Since the game was introduced I've received a life only twice, to my recollection in the past few months i haven't received any

jeanie5815

I'm with billie on "how to send and receive" lives. Can't find "any" information here on "how" to send and receive. I haven't done it yet, and I would like to, "hopefully" without "paying" for them. I "hope" that isn't a "standard" we have to do to "send  and receive" lives. If so, I won't be doing it.

GrahamM71

jeanie5815 said:

I'm with billie on "how to send and receive" lives. Can't find "any" information here on "how" to send and receive. I haven't done it yet, and I would like to, "hopefully" without "paying" for them. I "hope" that isn't a "standard" we have to do to "send  and receive" lives. If so, I won't be doing it.

Absolutely correct, if you don’t want to pay you shouldn’t, giving and receiving lives should be a once a day thing, NOT once a year, or whenever the sun begins to shine and out of ####. C’mon kingdom FIX this NOW.... 

TrenaDean

8717 00 3870 I'd 

FYI : I am allowed to receive lives but it will not allow me to send lives. 

jeanie5815

Ty both for your responses. Does anybody "know how" to send? I click on name, but "nothing" happens.

dardarjune

Im not receiving lives from friends however I get their requests for lives. I do get a few lives however i know freinds are sending me more lives also some dont recieve my request for CV them.I am Facebook connected. There are times i make moves to get candies and dont get them. Last but not at all least there have been several times i have 2 or more lives left, i make 1 move and the game is over! This really makes me mad! I love the friends game however im done spending money for lives ect because these issues are occurring. Fix it, refund our monies or im done playing a game i love!

firebombmarkus

Hi guys, this is an issue the studio is aware of and they are working on it. Unfortunately, it's not something that can be done over night and it takes time to implement it. Please be patient, any new info will be posted here as soon as progress is made. Thank you all for your feedback and keep crushing and enjoying this lovely game 🤗

10085841687

This has still not been resolved how patient do you want us to be. It’s frustraiting to be able to send but not receive. I bet those we send lives too don’t get them either !!!!!

candiswallis

That is true I can't rather

candiswallis

I can't receive lives

Lindagayle

My issue has actually gotten worse! I was at least getting 1 or 2 a week, now nothing.

GrahamM71

It’s interesting that the post by queenmia (community manager) has disappeared. King.com start fixing or reviews will start to appear on Twitter, Instagram, FB, snap chat etc... insightful yes, there appears to be no action being taken. As a gesture of good will, all players should be awarded 2 hours unlimited lives, 4 of each special sweet. I require a response from a program manager within 24 hours!

Pummy_Raj

Hello @GrahamM71, Good Morning!

A Warm Welcome to the King Community where you can seek Answers / Suggestions from your fellow players in any King Games' Sections

The Post by Community Manager @QueenMia has not disappeared... it is on page 17  
Were you able to provide the details that QueenMia was asking for?  Each and every detail we give helps the King Team to find out the root cause of the issue and remove it.  So, the details needed are --
(1) Are you playing through Kingdom or Facebook
(2) Are you able to Send but not receive lives;
(3) Are you not able to either send or receive lives;
(4) Your Game ID -- here is a link to find it https://community.king.com/en/bubble-witch-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Hoping for the best!  Have a nice day

GrahamM71

@Pummy_Raj Hi, yes I was able to provide @QueenMia details as requested, the last solution received was to update game. Accordingto the play store my game is up to date. I am not receiving any friends help requests, I am able to send requests but donor receive any.

please respond with a solution. 
Thank you
user id 9424598966

Pummy_Raj

Hello again @GrahamM71,

It's great to know that you have provided the needed details   Now, our part is done and we will have to wait for the fix from King team.  We do not know where the problem persists and they are searching for the root cause of this issue, so that it can be resolved permanently.  Probably that is the reason it is taking longer to fix it!!

I play on 2 devices and I receive few lives on one device but none on the other.  When, I am out of lives, I just move onto another game... other than that, there is nothing else we can do right now  

Let's hope that we will see the needed results soon   Have a nice day!