Why the graphics of the game are bad in my device?!

[Deleted User]

Hi Developers,

I have some problem with the game, is pretty bad, is the graphics quality are very low! I have Samsung Galaxy J2 with 1.5gb ram probably and I don't have any issues and bugs or crash into the game but I don't know why the graphics is bad?!
Please make an improvement for the graphics for my phone and make the Game even better and smoothly!



Have a great day! 💟💞

Thanks,
MightyWolf 

Lynette

Hi @MightyWolf15,   
It should work ok on your phone
Can you post some screenshots and show us what you mean by 'bad graphics'?

[Deleted User]

Hi lynette, Bad graphics means the graphics are very low quality and it seems little bit wired! 
En example : 
The icon looks bad and look on that!

I don't know how I can explain this to you but look to right corner of the picture!

Anyone also this one!

I don't understand how I can explain to you but this is graphics bad means! 
I'm test it to my tablet have a low performance then my phone and the graphics of the game in this tablet look so great and I don't know why that happen! 

Please tell me anything about it! 
And thanks! 

[Deleted User]

Please any awnser or anything and have a great day! 
Thanks, 
MightyWolf 

[Deleted User]

Hi Developers,

I have some problem with the game, is pretty bad, is the graphics quality are very low! I have Samsung Galaxy J2 with 1.5gb ram probably and I don't have any issues and bugs or crash into the game but I don't know why the graphics is bad?!
Please make an improvement for the graphics for my phone and make the Game even better and smoothly!


Happy Halloween! 🎃
Have a great day! 💟 💞 

Thanks,
MightyWolf 

AlejHerrBar2k3

On what context are graphics in your device bad? Framerate drops? Corrupted textures? Lagging experience? Please give a further explanation to your issue.

QueenMia

Hello @MightyWolf15

I would think it comes from your device Is it only with Candy Friends? Have you tried re-install the game?

Let us know!

[Deleted User]

Yes I'm doing everything and the textures and the graphics is still low quality! I'm test the game in my tablet and it's really low performance then my phone but the graphics of the game in this tablet is normal and great but I don't understand why my phone is doing this! 
Please @QueenMia fix this problem and made small update also for divine surprise glitch from a levels 401-440!
Thanks again! 😉

[Deleted User]

Yeah this bad graphics is happening only on Candy Crush Friends Saga not in another games!

QueenMia

Ok, thanks for the info @MightyWolf15 - We're looking into these and I'll update you as soon as I get some news for you. Until then, enjoy the weekend  

[Deleted User]

Thank you and happy Halloween!