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Game crashing

Bettiboo72
Bettiboo72 Posts: 5

Level 2

edited November 2018 in Support
Hi 
Since updating the app on 4th Nov my game keeps crashing on open and i cant play. My details are:
Device: the new ipad (ipad 3)
ios vers: 9.3.4
thanks in advance for your help.

Best Answers

  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hey there @Bettiboo72

    Welcome to the Community :)

    I'm sorry to hear you've been having issues with the game. You mean that the game opens and then crashes? 
    Please make sure you have the latest App version installed, then clear cache and cookies and restart the game, that should do the trick!

    If not, a screenshot and an explanation of the issue would be most helpful! When does it crash exactly, what's happening (error message or the game closes, etc) and so on. 

    Let us know how that goes! 

    Thanks :) 
  • Bettiboo72
    Bettiboo72 Posts: 5

    Level 2

    Answer ✓
    @QueenMia i deleted the app on my ipad and reinstalled it and it seems to have resolved the issue.

    thanks for your help.

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