🌈 Pot of Gold! Infos on the event HERE
☘️ 300 Gold Bars to be shared among the winners of our Gold Hunt HERE
💜 Women's Month! Celebrate with us HERE and HERE
Hi Since updating the app on 4th Nov my game keeps crashing on open and i cant play. My details are: Device: the new ipad (ipad 3) ios vers: 9.3.4 thanks in advance for your help.
I'm sorry to hear you've been having issues with the game. You mean that the game opens and then crashes? Please make sure you have the latest App version installed, then clear cache and cookies and restart the game, that should do the trick!
If not, a screenshot and an explanation of the issue would be most helpful! When does it crash exactly, what's happening (error message or the game closes, etc) and so on.
I'm sorry to hear you've been having issues with the game. You mean that the game opens and then crashes? Please make sure you have the latest App version installed, then clear cache and cookies and restart the game, that should do the trick!
If not, a screenshot and an explanation of the issue would be most helpful! When does it crash exactly, what's happening (error message or the game closes, etc) and so on.
Yes i just updated to the latest version of the candy crush friends app and since then it crashes on opening. Can you advise how to clear the cache onn an iPad? No cookies when using the ios app on an ipad either??
As it is loading the orange king screen it tries to load then disappears. Ive hard closed the app and restarted my ipad several times but it still wont work. So the game doesnt actually get to open before it crashes. If i diuble click the home button, i can see the game and levels sitting there but when i tap it to open it goes straight to the orange king loading screen and crashes sgain.
There is nothing a screen shot will capture as there are no error messages. But will try to do a screen record for you.
Answers
Welcome to the Community
I'm sorry to hear you've been having issues with the game. You mean that the game opens and then crashes?
Please make sure you have the latest App version installed, then clear cache and cookies and restart the game, that should do the trick!
If not, a screenshot and an explanation of the issue would be most helpful! When does it crash exactly, what's happening (error message or the game closes, etc) and so on.
Let us know how that goes!
Thanks
No account yet? Sign up here in 2 seconds!
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮 Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
🌟
- Report
6 · Helpful Woah! 1Sweet Love HahaYes i just updated to the latest version of the candy crush friends app and since then it crashes on opening. Can you advise how to clear the cache onn an iPad? No cookies when using the ios app on an ipad either??
As it is loading the orange king screen it tries to load then disappears. Ive hard closed the app and restarted my ipad several times but it still wont work. So the game doesnt actually get to open before it crashes. If i diuble click the home button, i can see the game and levels sitting there but when i tap it to open it goes straight to the orange king loading screen and crashes sgain.
There is nothing a screen shot will capture as there are no error messages. But will try to do a screen record for you.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaTIA
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Hahathanks for your help.
- Report
2 · Helpful Woah! 2Sweet Love HahaSWEET! I'm glad you managed
No account yet? Sign up here in 2 seconds!
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮 Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
🌟
- Report
1 · Helpful Woah! 1Sweet Love Haha