Game crashing

Bettiboo72

Hi 
Since updating the app on 4th Nov my game keeps crashing on open and i cant play. My details are:
Device: the new ipad (ipad 3)
ios vers: 9.3.4
thanks in advance for your help.

QueenMia

Hey there @Bettiboo72

Welcome to the Community

I'm sorry to hear you've been having issues with the game. You mean that the game opens and then crashes? 
Please make sure you have the latest App version installed, then clear cache and cookies and restart the game, that should do the trick!

If not, a screenshot and an explanation of the issue would be most helpful! When does it crash exactly, what's happening (error message or the game closes, etc) and so on. 

Let us know how that goes! 

Thanks  

Bettiboo72

@QueenMia i deleted the app on my ipad and reinstalled it and it seems to have resolved the issue.

thanks for your help.

QueenMia

Hey there @Bettiboo72

Welcome to the Community

I'm sorry to hear you've been having issues with the game. You mean that the game opens and then crashes? 
Please make sure you have the latest App version installed, then clear cache and cookies and restart the game, that should do the trick!

If not, a screenshot and an explanation of the issue would be most helpful! When does it crash exactly, what's happening (error message or the game closes, etc) and so on. 

Let us know how that goes! 

Thanks  

Bettiboo72

Thanks @QueenMia.

Yes i just updated to the latest version of the candy crush friends app and since then it crashes on opening. Can you advise how to clear the cache onn an iPad? No cookies when using the ios app on an ipad either??

As it is loading the orange king screen it tries to load then disappears. Ive hard closed the app and restarted my ipad several times but it still wont work. So the game doesnt actually get to open before it crashes. If i diuble click the home button, i can see the game and levels sitting there but when i tap it to open it goes straight to the orange king loading screen and crashes sgain.

There is nothing a screen shot will capture as there are no error messages. But will try to do a screen record for you.

Bettiboo72

Is there someway i can send/attach a video of what's happening?

JustPlaying

@Bettiboo72 you can try to paste a link or upload file

Bettiboo72

@JustPlaying the upload file button doesnt give me the option to choose a video from my ipad. Am i doing something wrong? 

TIA

JustPlaying

@Bettiboo72 you may need to upload to say youtube and then link it here .. looks like it does not allow video upload

Bettiboo72

@QueenMia i deleted the app on my ipad and reinstalled it and it seems to have resolved the issue.

thanks for your help.

QueenMia

Hey @Bettiboo72,

SWEET! I'm glad you managed Enjoy!