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Game "quitting" during a level

cec
cec Posts: 1

Level 1

edited November 2018 in Support
Has anyone had issues with the pop ups that says "game quitting" during a level? My Dad keeps having this happen and it uses up his lives.Β  We've uninstalled and reinstalled the app, restarted his phone and it's still happening.Β  Any suggestions?

Comments

  • Alansmart
    Alansmart Posts: 1,302
    If like me he inadvertently touched the screen during play, the "quit game" window will open and give you around three seconds to cancel the "quit".. I have also used wrapped lolli hammers in a similar accidental touch when playing.
  • Veeresh
    Veeresh Posts: 465
    @cec
    I think your dad's fingers must be accidentally touching the "back" button on his device which happens to me also sometimes. You can ask him to hold it a little above. All the best.Β 
  • AlejHerrBar2k3
    AlejHerrBar2k3 Posts: 465
    edited November 2018
    This happened to me in the "worldwide release" version of Candy Crush Friends. Pressing the Back button and then choosing Quit now in a level would literally quit the game. The good thing is that it doesn't happen anymore in the next versions.

    You should try updating the game; that may help you.

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