Facebook Friends not showing

TaniaSloan

Hi👋👋can anyone tell me why my facebook friends are not showing on candy crush friends?? This is the 1st game where this has happened! Ive liked 👍candy crush friends on facebook!?!? Is this happening with anyone else?
THANK YOU!👋👋👋

Alansmart

Hello @TaniaSloan, there are complications with Facebook friends being able to connect with candy crush friends players right now, eg sending-receiving lives seems to be acting a bit erratic for many. The dev team are working on resolving the issue now.. I hope you are enjoying your weekend and look forward to hearing from you in the future here in the community. Keep calm and crush on 🍬

QueenMia

Hello @TaniaSloan and warm welcome to the Community

As @Alansmart mentioned there are a few issues going on at the moment, but nothing reported in Friends not showing. Please make sure your game is properly connected to your Facebook account - Clear cache and cookies, make sure the latest update has been done and log out and in again to the game and that should do the trick. 

Are you seeing other avatars at all or?

Thanks a lot and let us know how that goes  

QueenMia

I see! I can sync your progress on FB and King, like this you'd be able to play with your FB account and you won't have to restart

Alansmart

Hello @TaniaSloan, there are complications with Facebook friends being able to connect with candy crush friends players right now, eg sending-receiving lives seems to be acting a bit erratic for many. The dev team are working on resolving the issue now.. I hope you are enjoying your weekend and look forward to hearing from you in the future here in the community. Keep calm and crush on 🍬

TaniaSloan

Thank you so much sugar!!!👋👋

QueenMia

Hello @TaniaSloan and warm welcome to the Community

As @Alansmart mentioned there are a few issues going on at the moment, but nothing reported in Friends not showing. Please make sure your game is properly connected to your Facebook account - Clear cache and cookies, make sure the latest update has been done and log out and in again to the game and that should do the trick. 

Are you seeing other avatars at all or?

Thanks a lot and let us know how that goes  

TaniaSloan

@QueenMia ....thank you Mia...yes i have seen other Avatars i just logged out of the game and re-did FB login as well....now im back to the beginning...i hope once i get a few levels played it will send me back to where i was..fingers crossed!!!!

QueenMia

Ok, you can have a look here to help you get your levels back and if not, let me know!

TaniaSloan

Ok Mia....i cant delete FB app on my phone..but...i cleared out and returned. I logged in with my king account and im back to my level...just not with FB account. Sucks but will be o

TaniaSloan

Tried 1 more time.....i cant get my levels back through FB...had my FB profile pic...everything but my levels...but its ok. As long as i am on my king account...i have my levels...whew😓...I can do without FB friends...and my FB profile pic😂😂😂...its all good. 

QueenMia

I see! I can sync your progress on FB and King, like this you'd be able to play with your FB account and you won't have to restart

TaniaSloan

Great....Thanks Mia...👏👏👏👏