In app purchases

emma1981

I have brought an in app purchase but haven't received my items.  The money has been taken out my bank.  How do I get a refund?

JustPlaying

Hello @emma1981  Welcome to the Candy Crush Friends Saga Community!

I'm sorry you're experiencing an issue with your purchase.

We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here.

Sorry for the inconvenience 

JustPlaying

Hello @emma1981  Welcome to the Candy Crush Friends Saga Community!

I'm sorry you're experiencing an issue with your purchase.

We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here.

Sorry for the inconvenience 

Joseph45

You can find more information about this matter in the game’s Help center by clicking the settings button and then click on the blue question mark. There should be a section titled “Purchases and Gold Bars.” From there, you search the articles to find which one will be most helpful. Hope this helps you!