I agree @TaniaSloan! This is probably a very difficult issue to solve, and letting players continually know that they are working hard to resolve such an issue is the right way to go! Thanks King!
I have not received a life as yet. I play on Facebook as well as King, I have not received a life on either game menu. I keep sending lives to friends but no luck on any lives returned. I have been playing this game for 2 weeks. It is very discouraging.
Im hoping the problem is being addressed as we speak...I've never received a life...i did get to send 1 once. Thats the 1st and last time I've seen the little envelope. I know it takes time and this is a new game so I'm ok with the "lives" problem for now.