Refund due to glitch

moelunger1

I’ve been having a glitch happen a few times where candies start pouring into the game and won’t stop. They are supposed to drop down and fill up the playing grid, but instead pour down and flow out the bottom without stopping. It goes on and on and on and the  game has to be quit due to this glitch. I’ve lost multiple items I used in a game due to this  glitch and would like a refund or replacement of items. I’m not sure of exact items lost, but I’m guessing about 10 start-up items that I select before a game begins and 5-10 items purchased in game.  I have a screenshot video of the latest occurrence. 

firebombmarkus

 Hi @moelunger1 welcome to the Community! I am sorry you are experiencing these problems. Unfortunately, I don't know how to help you with this. II wil pass this on to our Community Manager @QueenMia to see if she knows what is the problem. Have a great day 😊

QueenMia

Hey @moelunger and welcome to our vibrant Community!

Thanks for flagging this to me, @firebombmarkus!

@moelunger, I'd be happy to help you but I'd need to know what level you are referring to. Also, if you have the screenshot video that would be very good if you could post it here as well.

Thanks, and until then, have the sweetest time